Customer Success Manager, Remote US - North Carolina, United States - Carrier

    Carrier
    Carrier North Carolina, United States

    1 month ago

    Default job background
    Full time
    Description

    CANCO:
    Carrier-Home North Carolina Remote Location, Remote City, NC, 27006 USA

    Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security.

    We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends.

    We are seeking a Customer Success Manager who will own the end-to-end customer value delivery process, manage account stakeholders, and identify and support new opportunity pursuits, and coordinate efforts to increase customer net promoter score.

    This role may sit anywhere in the United States working remotely.
    Collaborate with the Enterprise Account Manager and Regional Key Accounts teams to develop and maintain in-depth knowledge of the assigned global accounts
    Identify, qualify, and support Carrier expansion opportunities within and across global accounts
    Lead strategy and program manage actions to drive continuous improvement in customer NPS
    Develop and maintain scorecards to report on mutually shared objectives for assigned accounts
    Expand relationships with assigned accounts to access new buyers and uncover new opportunities
    Collaborate with Carrier BU delivery teams to prioritize and support product and solution delivery improvement opportunities

    Bachelor's degree
    ~5+ years of experience leading and executing customer service or program management initiatives, with strong implementation ownership

    Bachelor's degree in Business, Finance, or Engineering
    HVAC and Building Automation industry knowledge
    Ability to influence internal stakeholder as well as customer stakeholders up to senior leadership
    Ability to deliver aftermarket, software, and recurring sales revenue
    MS Office software proficiency

    LI-Remote

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.