Hospice Office Assistant - Norwich, United States - Masonicare Corp

Description

Job Description

Summary of Position: The Hospice Support Services Specialist is a multi-tiered position, with hospice administrative services being the primary responsibility. Position scope includes maintaining and auditing patient paperwork, reception, management of office correspondence, data entry and administrative support to branch staff in order to ensure that agency goals and objectives are met.

Essential Duties and Responsibilities:

1. Responsible for ensuring all administrative functions of the Hospice program are completed timely and accurately including but not limited to the following. Brings issues to the attention of the Support Services Manager and appropriate Clinical Manager immediately to avoid payment and regulatory issues.
2. Updates and maintains integrity of the IDT agenda
3. Ensures CTI, Re-CTIs and all face to face documents are completed
4. Faxes CTIs to the attending physician and follows process to ensure it comes back signed.
5. Faxes DNR paperwork to the attending physician and follows process to ensure it comes back signed.
6. Ensures signing MD is the MD noted on the patients Notice of Election and the hospice certification. Receive appropriate paperwork to change signing MD.
7. Runs recurring charge report and addresses errors.
8. Notifies vendors including DME and SNF of patient discharges (including deaths)
9. Notifies SNFs of new patients or patients who have a change in level of care
10. Monitors accuracy of non-clinical data in EMR including address, MD, events, insurances.

1. Follows processes and procedures as outlined in the Support Services Operations Manual.

1. Responsible for requesting and auditing paperwork for all patients of assigned branch(es).
2. Ensures timely and accurate submission of admission and discharge paperwork by clinicians
3. Utilizes reports such as the Admission Statistics and Medicaid eligibility reports to ensure all needed documentation is requested and obtained.
4. Brings issues or opportunities for improvement to manager and clinical managers
5. Upload complete, accurate documents to EMR
6. Responsible for assisting with all support services functions of branch(es) including but not limited to
7. Orders medical and office supplies as needed,
8. Maintains current counts of PPE and assembles new kits as needed;
9. Ensures an adequate supply of admission packets are available for clinicians including any and all specialty packets
10. Assists with clerical aspects of employee orientation process such a updating phone lists.
11. Ensures office equipment/phones are in proper working condition and calls for repairs when necessary
12. Orders Telemonitoring equipment and returns equipment as required
13. Works with HIM to ensure medical record requests are fulfilled
14. Archives patient charts according to policy
15. Maintains the emergency box and MSDS binders for the branch.
16. Maintains the spare clinical laptops for the branch.

1. Responsible for greeting visitors, sorting mail and managing telephone traffic in a courteous and professional manner. Brings issues to managers attention in a timely manner.

1. Supports clinical managers by generating reports, triaging incoming calls, faxing as needed, and other tasks as requested by the clinical manager.

1. Establish and maintain positive relationships with community contacts to facilitate the efficient return of orders for service and other time-sensitive documents.

1. Works on special projects and participates in designated committees as assigned.

1. Can be depended upon to report to work on-time, use time off appropriately, and complete annual education & medical requirements.

1. Communicates effectively and tactfully with clients, recognizing their age, cultural diversity, needs, abilities and physical condition.

1. Utilizes critical thinking skills and takes ownership of tasks.

1. Performs other duties as required.

Minimum Qualifications:

Education: High school Diploma or equivalent.

Experience: Knowledge of medical record policies and procedure. Familiarity with computer operations. Training in business or evidence of satisfactory work experience.