Branch Manager - Grants Pass, United States - Northwest Community Credit Union

Description

Northwest Community Credit Union, a division of TwinStar Credit Union, believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders' commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 70 years

Northwest Community Credit Union serves members from offices in 36 locations across Oregon and Washington

Location: In-Person

Grants Pass Branch
1532 NE F St
Grants Pass, OR 97526Status:
Full-time, Regular, Exempt

Pay Range:
The full pay range for a Branch Manager: $57,700 - $84,300/year (dependent upon knowledge, skills, and abilities)

Applicants are encouraged to apply by April 24th at 5:00 PM PST.

We are seeking a 40 hour a week Branch Managerto join our team In this role you will manage daily branch operations with the delivery of outstanding member service, achievement of growth goals, operational efficiencies, and development of branch staff. Develops and maintains member relationships through Uncommon Care, utilizing the full spectrum of banking products and services.

Visa sponsorship not available.
Contact us at with any questions or request for accommodation.

Essential Functions and Tasks:

• Approaches, welcomes, and engages all visitors who come into the branch through Uncommon Care. Manages traffic flow of members with a sense of urgency to provide minimal wait times.
• Executes and communicates Regional Management and credit union direction and vision to branch staff.
• Models and instills leadership and accountability to branch staff through active performance management, coaching and development plans and team meetings.
• Leads and trains branch staff to meet or exceed credit union, branch and individual goals set by senior management.
• Seeks opportunities to grow branch assets and membership through community outreach, networking, and business development.
• Ensures branch compliance with security and branch control policies and procedures. Responsible for satisfactory internal audits and operational soundness.
• Utilizes tact and experience-based knowledge to resolve escalated member situations by explaining specific policies and products while representing the Credit Union in a professional manner and maintaining positive member relations.
• Leads regular sales, service, and operational meetings and trainings to branch staff. Ensures new and updated policies and procedures are communicated to branch staff.
• Performs all duties of a Member Service Specialist including but not limited to explaining saving and checking programs, opens new accounts, CD's, approves checks, and addresses members' problems and concerns, takes loan applications, interviews members, provides disclosures, conducts credit checks, and ensures documentation is complete.
• Understands and complies with federal and state regulations relating to financial products and services as well as NWCU policies and procedures and regulations pertaining to the Bank Secrecy Act (BSA).
• All other duties as assigned.

Education and Experience Required:

• High school diploma (GED equivalent) required with seven (7) years' experience in a retail banking management role, with past roles showing a progression of increasing responsibility in a leadership role overseeing a team of individuals directly or indirectly.
• At least three (3) years' demonstrated experience in business development.
• Must have strong communication skills with the ability to communicate in a clear, concise, and consistent manner.
• Able to be a strong credit union advocate for the branch and credit union products and services.
• Strong knowledge of branch operations required.
• Capable of exercising discretion and independent judgement in interpreting policies and procedures and can provide feedback and coaching through that lens in addition to employee development conversations.
• Must be eligible for NMLS.

Education and Experience Preferred:

• Bachelor's degree in Business, Finance, or related field preferred.
• Credit union experience a plus.

Benefits & Other Compensation:
This position is eligible for coverage under the credit union's group welfare benefits program the first of the month following your date of employment. The benefits program includes coverage paid in full by the credit union, benefits which employees share in the cost, and voluntary coverage. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Coverage covered at 100% by the credit union includes Basic Life/Accidental Death & Dismemberment (AD&D) Insurance, Long-Term Disability, and Travel Accident Coverage. Employees share in the cost of Medical Insurance, which also includes Dental and Vision coverage. Employees also have the option to elect voluntary coverage for Life/AD&D, Short-Term Disability, and AFLAC at 100% of the cost.

The credit union offers the utilization of Flexible Spending (FSA), Dependent Care (DCA), and Health Savings Accounts (HSA) that are set up to reimburse you with pre-tax dollars for eligible healthcare and/or dependent care costs. Eligibility to contribute towards one of these savings accounts is effective with the medical insurance enrollment, based on the type of medical coverage selected.

Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

EEO Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.