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    Service Technician - Waukesha, United States - TechniBlend, Inc.

    TechniBlend, Inc.
    TechniBlend, Inc. Waukesha, United States

    3 days ago

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    Description

    Job Description

    Job Description

    TechniBlend is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

    Key Responsibilities:


    • Support TechniBlend/ProBrew (OEM) equipment and systems at customer production facilities


    • Diagnose and troubleshoot technical errors with equipment and determine proper solutions


    • Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers


    • Perform modifications, upgrades and routine maintenance to existing equipment in order to meet customer needs and requirements

    Daily Responsibilities:


    • Perform trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations


    • Work well with customers and fellow technical service and engineering personnel


    • Provide training to the customer staff on equipment operation


    • Produce timely, accurate and detailed service reports


    • Comprehend customer requirements and make appropriate recommendations and modifications as required


    • Schedule and plan service calls and customer visits

    Required Skills:


    • Proven field service and technical service experience and aptitude


    • Ability to troubleshoot, test, repair and service technical equipment


    • Ability to work flexible shifts and adapt to changing work schedules


    • Willingness to travel 50%-60% of the time (primarily domestic / USA)


    • Ability to work extended hours and weekends


    • Able to effectively organize, schedule, and carry out work assignments with minimal supervision


    • Read and interpret technical manuals, blueprints, diagrams


    • Understanding of the safe operation of hand tools and power equipment


    • Effective communication skills, verbal as well as written


    • Well-developed skills in problem solving and troubleshooting


    • Broad technical knowledge of process and/or industrial automation


    • Mechanical aptitude and ability to perform mechanical and physical tasks

    Education and Experience:


    • Requesting (not required) 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred.


    • Associates or technical degree in engineering or related field required. - Prefer higher level education in engineering, electronics, programming, etc.


    • Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry


    • Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems


    • Experience with mechanical process equipment such as pumps, valves, meters and other components


    • Computer knowledge: Microsoft Office, Excel and Word.

    Company DescriptionTechniBlend is a leading supplier of beverage and liquid processing equipment & systems utilizing cutting edge technology, innovative components and optimal design features to serve the food & beverage industry, as well as the consumer products, and household & personal care industries. With over 150-years of combined experience, TechniBlend continues to develop new & innovative technologies aimed to deliver quicker changeovers, greater flexibility, higher yield and improved product quality while producing a great rate of return on investment.

    Company Description

    TechniBlend is a leading supplier of beverage and liquid processing equipment & systems utilizing cutting edge technology, innovative components and optimal design features to serve the food & beverage industry, as well as the consumer products, and household & personal care industries. With over 150-years of combined experience, TechniBlend continues to develop new & innovative technologies aimed to deliver quicker changeovers, greater flexibility, higher yield and improved product quality while producing a great rate of return on investment.

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