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Service Technician - Waukesha, United States - TechniBlend, Inc.
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Description
Job Description
Job DescriptionTechniBlend is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Key Responsibilities:
• Support TechniBlend/ProBrew (OEM) equipment and systems at customer production facilities
• Diagnose and troubleshoot technical errors with equipment and determine proper solutions
• Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers
• Perform modifications, upgrades and routine maintenance to existing equipment in order to meet customer needs and requirements
Daily Responsibilities:
• Perform trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations
• Work well with customers and fellow technical service and engineering personnel
• Provide training to the customer staff on equipment operation
• Produce timely, accurate and detailed service reports
• Comprehend customer requirements and make appropriate recommendations and modifications as required
• Schedule and plan service calls and customer visits
Required Skills:
• Proven field service and technical service experience and aptitude
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and adapt to changing work schedules
• Willingness to travel 50%-60% of the time (primarily domestic / USA)
• Ability to work extended hours and weekends
• Able to effectively organize, schedule, and carry out work assignments with minimal supervision
• Read and interpret technical manuals, blueprints, diagrams
• Understanding of the safe operation of hand tools and power equipment
• Effective communication skills, verbal as well as written
• Well-developed skills in problem solving and troubleshooting
• Broad technical knowledge of process and/or industrial automation
• Mechanical aptitude and ability to perform mechanical and physical tasks
Education and Experience:
• Requesting (not required) 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred.
• Associates or technical degree in engineering or related field required. - Prefer higher level education in engineering, electronics, programming, etc.
• Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry
• Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems
• Experience with mechanical process equipment such as pumps, valves, meters and other components
• Computer knowledge: Microsoft Office, Excel and Word.