Customer Service Representative - Los Angeles, United States - thementorscircle

Description

Job Description

Job Description Overview:

We at The Mentors Circle have entire dedicated support from different Universities and colleges from abroad that help us in delivering the best services directly to our students.

We let our students talk to the counsellors directly, that helps in knowing which course and college/university are best for them.

Key Responsibilities:
Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
Resolve customer complaints and issues with patience and empathy
Process customer orders, changes, and returns
Identify and escalate priority issues to the appropriate channels
Provide product and service information to customers
Keep records of customer interactions and transactions
Ensure customer satisfaction and provide professional customer support
Collaborate with other departments to resolve customer issues
Stay up-to-date with product knowledge and company policies
Contribute to team goals and objectives through positive communication and collaboration
Assist in training new customer service representatives
Utilize CRM software to manage customer interactions and data
Adhere to all company policies and procedures
Maintain a positive, empathetic, and professional attitude towards customers
Strive to meet or exceed customer service performance metrics

Required Qualifications:
High school diploma or equivalent
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
Ability to work in a team environment
Problem-solving skills and the ability to think on your feet
Patient and empathetic, with a positive attitude
Ability to handle stressful situations and remain calm under pressure
Basic knowledge of using Microsoft Office applications
Adaptability to different shifts and schedules, including weekends and holidays
Proven track record of working well under pressure while maintaining professionalism
Ability to demonstrate assertiveness and confidence when dealing with difficult customers


Benefits:

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Tuition reimbursement
• Paid federal holidays

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