Referral Coordinator - New Orleans, LA - ChenMed

    ChenMed
    ChenMed New Orleans, LA

    2 days ago

    Default job background
    Description

    Job Description

    The Referral Coordinator is a highly visible customer service and patient-focused role that works with patients, their families, insurance representatives, vendors, physicians, clinicians, and other medical personnel to ensure smooth referral processes.

    Main Responsibilities:

    • Prioritize HPP patients in Primary Care Physicians' panels, expedite orders over 5 days, and use Web IVR to generate authorizations for Availity, Careplus, Healthhelp NIA, and other approved web IVR systems.
    • Send referrals to specialist offices, confirm receipt, address phone calls, and complete phone messages within 24 hours.
    • Exercise proper phone etiquette, navigate computer software systems proficiently, and be proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, Outlook, database, and presentation software.
    • Ability and willingness to travel locally up to 10% of the time, spoken and written fluency in English, and bilingual preferred.

    Preferred Qualifications:

    • Knowledge of medical terminology, CPT, HCPCS, and ICD coding.
    • Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors.
    • Medical Assistant certification.

    About ChenMed

    ChenMed is a family-owned and physician-led healthcare provider transforming healthcare for seniors. We're growing rapidly, seeking to rescue more seniors from inadequate healthcare and improve their health and well-being.

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Referral coordinator