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Phoenix

    Utility Billing Collections Supervisor II - Phoenix, United States - Phoenix Police Department

    Phoenix Police Department
    Phoenix Police Department Phoenix, United States

    3 weeks ago

    Default job background
    Description
    ABOUT THIS POSITION

    The Water Services Department is currently searching for a Utility Billing Collections Supervisor II (Water Customer Services Supervisor II) who will oversee the Credit and Collections Team. The Collections team is mainly responsible for reviewing accounts both before and after they are referred to a third-party collector. Additional functions of Credit and Collections is to manage accounts with an aged debt, managing bankruptcies, and reviewing water theft cases.

    The Supervisor II is responsible for day-to-day operations which include performance management, scheduling, ensuring compliance within all policies and procedures.

    Additional duties include:
    • Managing employees.
    • Billing inquiries where employees provide general account information to the public.
    • Resolving customer issues.
    • Taking a high volume of questions from the public.
    • Establishing new city services accounts.
    • Researching and responding to customer inquiries.
    • Collecting payments.
    • Auditing outside collection agency accounts receivable.
    • Reviewing, auditing, and reconciling financial reports.
    IDEAL CANDIDATE
    • Ability to:
      • Utilize various computer systems.
      • Successfully plan the work of employees, lead, coach, and evaluate teams.
      • Write professional reports, letters, and memos to internal and external customers to resolve problems including those referred by executive leadership.
      • C ontinuously improve operations through collecting, evaluating, and analyzing data to develop quality control procedures with accountability measures.
    • Proficiency in Spanish is desirable.
    SALARY

    Pay Range: $55,806.40 to $100,235.20 annually.

    Hiring Range: $55,806.40 to $86,590.40 annually.

    Pay Range Explanation:
    • Pay range is the entire compensation range for the position classification.
    • Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
    BENEFITS

    A comprehensive benefits package is offered which includes:
    • Traditional pension with employer and employee contributions, click here for more details: Pension Information
    • 401(a) and 457 plans with employer contributions
    • Choice of generous medical HMO, PPO, or HSA/HDHP plans
    • Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
    • Wellness incentive of up to $720 annually
    • Dental, vision, and life insurance options
    • Employer paid long-term disability
    • Free Bus/light rail pass
    • Tuition reimbursement program up to $6,500 per year
    • Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
    • Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
    • Federal Student Loan Forgiveness offered through Savi
    For more details, visit: Unit 007 Benefits

    MINIMUM QUALIFICATIONS
    • Six years of experience within a private utility, municipal utility, or call center that provides customer services in one or more of the following areas: collections, data processing, cash handling, customer billing, meter reading, meter repair and replacement, or customer complaint resolution.
    • Three years of supervisory experience, including one year of experience supervising field or office operations as a first level supervisor.
    • Supplemented by some college level course work in data processing, business communications, and supervisory practices.
    • Other combinations of experience and education that meet the minimum may be substituted.
    • The City job description can be found here .
    • All finalists for positions are subject to a criminal background check applicable to the department or position.
    • Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
    • For information regarding pre-screening and driving positions, click here .
    PREFERRED QUALIFICATIONS

    The minimum qualifications listed above, plus:
    • Bachelor's degree in business, public administration, or related field.
    • Experience in/with:
      • Utilizing CC&B.
      • Utility collections.
      • Supervising collections.
      • Third party collection agencies.
      • Financial auditing and reconciliation.
      • Reviewing, auditing, and reconciling large financial reports.
      • Managing team performance including attendance, call performance, and quality.
      • Supervising in a fast-paced and high-volume utility maintenance service environment.
      • Managing contact center performance in a high-volume contact center inclusive of phone, email, web, and chat communication channels.
    RECRUITMENT DATES

    Recruitment closes June 3, 2024. All materials must be received by 11:59 p.m. on this date.

    This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

    HOW TO APPLY

    Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

    WE ARE HERE TO HELP
    • Job interviews may be held by video or audio conference.
    • If you are in need of computer resources, click here for free options.
    • Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
    • Explore other Employment Opportunities with the City of Phoenix .
    • Subscribe to receive e-mail notifications about new employment opportunities.
    • If you need assistance applying for this job, please contact our HR Connection Center at
    REFERENCE

    Water Customer Services Spv II, JC:50270, ID#54375, 05/20/2024, USM, RG, Benefits:007

    Building the Phoenix of tomorrow.

    #DoWorkThatMakesPhoenixWork

    City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
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