Contact Center Support Specialist - Sturgis
2 days ago
Job description
Job DetailsDescription
Work for a company where you make a difference in people's lives every day
At GT, we know that our people are at the heart of our success.
If you love your work, enjoy collaboration, and want to learn, you've come to the right place Let us help you discover a new passion for doing good in a growing industry.
Our mission:
To help people live a life of their choosing, regardless of age or ability.
GT Independence has won numerous awards and recognitions for being a great workplace, including being named a 2025 National "Best and Brightest Companies to Work For" In addition, we were recently awarded the Great Place to Work Certification for 2025/2026 — an honor granted to only the nation's top employers that offer exceptional employee experiences.
As a Contact Center (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.
Make and receive phone calls to support external and internal stakeholders
Enter information into databases, such as a call log, for effective record keeping
Prepare and send documents via DocuSign or email
Ensure the proper naming and saving of documents in the document management system
Assist customers in returning documents
Manage DocuSign accounts and support issues from the operations staff and customers
Ensure all compliance standards are met for audit purposes
Timesheet reviewing and time tracking
Accurately and efficiently complete payroll checklists for assigned agencies
Work with your team leader to identify strategies for reducing errors
Collaborate with your team to resolve rejected timesheet issues
EDUCATION
High School Diploma or GED required
Associate degree preferred
WORK ENVIRONMENT
Work is performed in a typical office (call center) setting. This position is based in Sturgis, Michigan.
GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country.
We help tens of thousands of people in public health programs across the country find and hire their own personal assistants.
Our operations team strives to create trust, autonomy and even fun.We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.
We value excellence, but we won't micromanage to achieve it. If you are self-motivated, we'll give you the freedom to succeed on your own. Team members enjoy generous paid time off, competitive wages and benefits and the opportunity to grow professionally. Grow with us___________________________________________________________________________________________
What Culture & Belonging Means at GT: Bring Your Authentic Self To Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
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