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    Mid Market Customer Onboarding Specialist - Redwood City, United States - CyberSearch

    CyberSearch
    CyberSearch Redwood City, United States

    2 weeks ago

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    Description
    To Apply for this Job Click HereMid Market Customer Onboarding Specialist (REMOTE)

    Redwood City, CA 94065Overview:
    We're recruiting for a Mid Market Onboarding/Implementation Specialist, reporting into our Senior Director, Product Experts Group. We want someone who will work to ensure our customers get only the best onboarding and enablement experience.

    Onboarding is a very important part of the customer journey and the Mid Market Onboarding Specialist is responsible for driving our customers future success.

    Specific onboarding experience is a must. Not just Customer Success Managers or CS experience.
    Saas experience preferred but platform experience is very important. Teaching a client how to adapt and use a technology will be a main point of the job.
    Executive communication skills and virtual presentation presence. They will be presenting to executives and will be the point person for multiple stakeholders to address challenges.


    Responsibilities:
    Master the product through continuous learningAdvise and educate a high volume of new Mid Market customers on our Customer Success best practices and enable them to align their business use cases to our configurationPartner with Customer Success Engineers to ensure data is properly integrated to meet configuration requirementsIdentify potential stuck customers and reach out to assist as neededWork with Sales, Customer Success, Product and Engineering and to take timely and effective action to resolve issuesQualifications:Bachelor's Degree requiredExpertise in SaaS Implementation and Onboarding practicesFamiliarity withTo Apply for this Job Click Here#J-18808-Ljbffr
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