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Mercer

    Hotel Night Auditor - Mercer, United States - Hampton Inn & Suites Grove City

    Hampton Inn & Suites Grove City
    Hampton Inn & Suites Grove City Mercer, United States

    3 weeks ago

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    Description

    Job Summary: Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor works 11pm - 7am and attends to the hotel and guests' needs, included, but not limited to registration, checkout, and cashiering. Part time or Full time available

    Benefits

    • Holiday Pay
    • Vacation Pay
    • Medical & Dental Insurance
    • 401k Retirement Plan
    • Employee Hotel Discounts
    • Attendance Bonus

    Responsibilities

    As a Hotel Night Auditor you have the responsiblity to give our guests the best hospitality experience they can have by:

    • Assisting hotel guests efficiently, courteously and professionally at all times.
    • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
    • Check hotel guests in and out, post hotel guest charges and collect payments.
    • Close out the business day and compile data for end of day reports.
    • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
    • Be a great communicator to management and other hotel departments on guest comments and concerns. Have full knowledge of hotel safety and emergency procedures.
    • Cover other areas of hotel as needed.
    • Document any hotel or guest issues by completing the required report forms.
    • Other duties as assigned

    Qualifications

    • High School diploma/GED required
    • Previous experience in hospitality preferred
    • Customer service experience required
    • Experience handling cash, credit card procedures, and use math concepts
    • Attention to detail and organized
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