Product Management - Phila - PNC Financial Services Group

Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Product Management Manager within PNC's C&IB Business Technology Servicing organization, you will be based in Pittsburgh, or Philadelphia, PA, Cleveland, OH, Wilmington, DE, Houston, Austin, or Dallas, TX, Charlotte, NC, Birmingham, AL, Jacksonville, FL, New Brunswick, NJ, or Atlanta, GA.

PNC is leading the charge to integrate Artificial Intelligence (AI) to automate and streamline several manual processes.

As part of this transformation, we are building a dedicated AI Product team to collaborate closely with both business and technology stakeholders, ensuring that AI initiatives are well-defined, executed effectively, and aligned with business goals.

As an AI Product Management Manager within PNC's C&IB Business Technology Servicing organization, you will play a key role in driving AI product strategy, guiding cross-functional teams, and overseeing the development and deployment of AI-driven solutions.

Job Details:

• Drives the business and financial results for a product or experience, utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience, through the leadership of a team managing new and existing products.
• Uses knowledge of emerging technologies to deliver a product to customers through all applicable channels. Presents initiatives to gain management buy-in. Manages progress to ensure initiatives are completed on time and within budget and meet strategic goals.
• Lead the full AI product lifecycle, from ideation and requirement gathering to execution, ensuring alignment with business objectives, integration with technology teams, and iterative improvement.
• Drive the development of AI product roadmaps and identify opportunities for AI-driven automation, collaborating with stakeholders to define clear product requirements and balancing customer needs with technical feasibility.
• Oversee the execution of AI initiatives, leveraging data analytics to optimize solutions, measure impact, and ensure timely delivery, while staying updated on AI advancements to continuously improve PNC's AI offerings.

• Influences product and customer experience trends by monitoring competitors or peer organizations to stay abreast of emerging product and technology trends in the industry.

• Leads a team responsible for translating innovative concepts or designs into new or improved products, product lines or experiences. Recognizes, anticipates and resolves operational and process problems that arise. Presents initiatives to gain management buy-in.

• Evaluates potential product development or experience projects for feasibility and value and ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery, and other internal service partners.

• Participates in client-facing and external stakeholder activities throughout the product lifecycle.
• Adheres to company-defined risk appetite as part of the first line of defense. Evaluates product for risk management, compliance and audit requirements.

• Manages, motivates and develops the performance of the Product Development Management team and key contributors including managing the performance evaluation process.

• Identifies talent gaps in team and staff appropriately.
• Plan and lead design thinking workshops that drive understanding of requirements from the PNC's users and clients

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Drives the business and financial results for a product or experience. utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience. through the leadership of a team managing new and existing products.
Uses knowledge of emerging technologies to deliver a product to customers through all applicable channels. Presents initiatives to gain management buy-in. Manages progress to ensure initiatives are completed on time and within budget and meet strategic goals.

Influences product and customer experience trends by monitoring competitors or peer organizations to stay abreast of emerging product and technology trends in the industry.

Leads a team responsible for translating innovative concepts or designs into new or improved products, product lines or experiences. Recognizes, anticipates and resolves operational and process problems that arise. Presents initiatives to gain management buy-in.

Evaluates potential product development or experience projects for feasibility and value and ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery, and other internal service partners.

Participates in client-facing and external stakeholder activities throughout the product lifecycle. Adheres to company-defined risk appetite as part of the first line of defense. Evaluates product for risk management, compliance and audit requirements.

Manages, motivates and develops the performance of the Product Development Management team and key contributors including managing the performance evaluation process.

Identifies talent gaps in team and staffs appropriately

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused

• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk

• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers.

As a manager of talent in PNC, you will be expected to:

Include Intentionally

• Cultivates diverse teams and inclusive workplaces to expand thinking.

Live the Values

• Role models our values with transparency and courage.

Enable Change

• Takes action to drive change and innovation that will transform our business.

Achieve Results

• Takes personal ownership to deliver results. Empowers and trusts others in decision making.

Develop the Best

• Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Objectives, Customer Solutions, Marketing, Product Development, Product Management, Sales

Competencies

Collaborating, Competitive Environment, Design Thinking, Emerging Technologies, Innovation, Managing Multiple Priorities, Problem Solving, Product Development Strategy, Solutions Development

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required.

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary:
$65,000.00 – $172,250.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 01/30/2026, although it may be longer with business discretion.

Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit

.

Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at

. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.

Applicants may also call and say "Workday" for accommodation assistance.

All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.

We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents
Refer to the

California Consumer Privacy Act Privacy Notice

to gain understanding of how PNC may use or disclose your personal information in our hiring practices.