Audiovisual (A/V) Technician - Tampa - PenBay Technology Group

    PenBay Technology Group
    PenBay Technology Group Tampa

    1 week ago

    Description

    Come join the PenBay team as a full-time AV Technician As a full time employee we offer PTO, Health benefits and employer contributed 401K. This position requires a Top Secret clearance

    Job Summary: The Audiovisual (A/V) Technician will operate and maintain all audiovisual (A/V) and information technology (IT) equipment at the Davis Conference Center (DCC) to ensure fully mission-capable status. The technician will support a variety of events, including high-profile conferences, meetings, and presentations, ensuring seamless operation and impeccable customer service.

    Duties and Responsibilities

    Setup and Operation:

    • Setup and operate A/V equipment, including microphones, sound speakers, video screens, projectors, video monitors, connecting wires and cables, sound and mixing boards, and related electronic equipment for events, meetings, conferences, presentations, and news conferences.
    • Ensure all A/V and IT equipment is tested and ready at least one hour before events start.
    • Provide Secure Video Teleconferencing (SVTC) services.
    • Configure and operate control systems, lighting, and sound systems.

    Maintenance and Troubleshooting:

    • Perform preventive maintenance inspections
    • Troubleshoot and resolve equipment malfunctions efficiently, ensuring minimal disruption to events.
    • Maintain and update equipment inventory and provide technical data and system drawings for SVTC system accreditation.

    Customer Service:

    • Deliver flawless customer support and service for each event.
    • Respond to Priority 1 events within 5 minutes, Priority 2 events within 10 minutes, and resolve issues accordingly.
    • Assist customers with A/V equipment operation and provide training as needed.

    Collaboration and Coordination:

    • Work closely with conference project officers to determine presentation requirements and support needs.
    • Coordinate with IT and other support personnel to ensure all technical aspects of events are covered.
    • Maintain effective communication with DCC staff and leadership regarding event support and security matters.

    Documentation and Reporting:

    * Prepare and submit equipment status reports, activity reports, and conference after-action reports.* Maintain compliance with security requirements, including managing access to classified information and systems

    Key Skills:

    • Professional and courteous customer service.
    • Strong organizational and time-management skills.
    • Effective communication, both verbal and written.
    • Ability to work collaboratively in a team environment.
    • Adaptability to changing event requirements and priorities
    • Must possess or be able to obtain a Top Secret security clearance.

    Requirements

    Experience and Qualifications:

    • Minimum 3 years of successful experience in professional/commercial A/V systems implementation, operations, and maintenance.
    • Strong knowledge of event management practices and audiovisual technology.
    • Excellent troubleshooting skills and the ability to work under pressure.
    • Proficiency with Hirsch Velocity Software and managing Hirsch Security System.
    • Security+ certification preferred.
    • Physical fitness to lift 50-80 pounds, stand, walk, and navigate tight spaces.

    Special Requirements:

    • Must possess or be able to obtain a Top Secret security clearance.
    • Must be available to work during extended hours, weekends, and holidays as needed.
    • Commitment to maintaining high standards of performance and professionalism.

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