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Field Service Supervisor - Addison, United States - Altorfer Industries, Inc
3 weeks ago
Description
Field Service Supervisor - PowerReq No.
Category
Management
Location
US-IL-Addison
Type
Regular Full-Time
Union or Non-Union
Non-Union
Division
Power Systems
Company
Altorfer Industries Inc.
Working Hours/Days
Normal Hours:
Monday-Friday, 6:30am-3:00pm. This is a full-time, exempt position. The employee will be expected to work the hours necessary to fulfill the duties of the position.
Overview
The ability to manage, change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies.
Excellent communication skills and knowledge of field service work and various types of equipment, proficient in Windows based applications and DBSI.
Basic DutiesPRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):
Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
Accommodate customer requests for service; where technician schedule changes as necessary to meet customer desired timeframe.Open work orders by collecting all required information from the customer on the initial phone call.
Keep customers informed of job progression up to and including conclusion.
Review all field service work orders for accuracy.
Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.
Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day to day operations.
QualificationsEDUCATION/QUALIFICATION/EXPERIENCE:
High School Diploma or equivalent and a minimum two years of Power Systems engine and electrical experience.
Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.
Must possess a valid driver's license with clean driving record.
This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
SKILLS/ABILITIES:
Initiates services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; assigning the most qualified Technician available; maintaining customer rapport and records.
This position works in an office environment and in service shop environment.
May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls, write or use a keyboard to communicate through written means.
May on a continuous basis be on shop floor supporting service operations. Must be able to lift up to 75lbs. Must be required to wear appropriate safety equipment (IE- Safety glasses or side shields, safety boots, gloves) when needed.Noise level in the shop environment is usually moderate to high and the noise level in the office environment is usually low.
Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required.The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
.
Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we
would not
be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business.
Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is crucial to our success.
Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from
.
We have a
collaborative, family valued culture, with a great reputation in the industry
. A company
that offers competitive pay, excellent benefits, and a remarkable team of people to work with.
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