- Provides pre and post sales technical support and expertise on all LEDVANCE products and services via phone and email to the LEDVANCE sales team, sales agents, and directly to the customer.
- Provides technical input into bid proposals, projects, and technical documents within the sales process, and identifies additional sales opportunities with existing customers.
- Collaborates with sales teams to develop and recommend products and services to meet customers' requirements.
- Collaborates with Product Management and Application Engineers to leverage their support and to escalate technical issues.
- Maintains up-to-date and comprehensive knowledge of the organization's and competitor's products and/or services.
- Maintains product technical knowledge database and documentation.
- Participates in frequent and advanced training sessions and learning opportunities, product launch webinars, and shares product knowledge with colleagues.
- Cross references competitor's products to nearest acceptable LEDVANCE equivalent.
- Utilizes to track product technical calls and cases.
- Works on problems of moderate to complex scope. Typically, does not refer to established guidelines. Works independently; receives minimal guidance.
- Education: AS plus minimum 5 years relevant experience required. Lighting Certified (LC) or willing to become certified with prior product technical and customer service experience preferred.
- At least 2 years prior call-center experience preferred.
- Lighting knowledge preferred. xhmxlyz
- Position in located in Wilmington MA. In-office requirements are: Tuesday and Wednesday + one additional day.
- Position is not eligible for work sponsorship or relocation.
- Compensation: $50 - $55k
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Customer Service - Wilmington - LEDVANCE
Description
SUMMARY:
As part of our core values of Winning Together and Striving for Excellence, the National Customer Service & Sales Center (NCSSC) in Westfield, Indiana is creating a new Product Technical Team to provide LEDVANCE Customers, Field Sales, Sales Agents, and Customer Service Representatives, with a single point of contact for comprehensive technical support on all LEDVANCE products and services. The Product Technical Team will provide quality technical support and accurate dissemination of technical information through frequent advanced product training and knowledge sharing. Success of this team will be achievable through employee dedication and commitment to meeting assigned objectives and key performance indicators.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
ESSENTIAL DUTIES:
EDUCATION AND EXPERIENCE:
ADDITIONAL INFORMATION:
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Customer Service
Only for registered members Wilmington
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Customer Service
Only for registered members Wilmington
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Customer Service
Only for registered members Wilmington, MA
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Customer Service
Only for registered members Wilmington, MA
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Customer Service Representative
Only for registered members Wilmington
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Customer Service Manager
Only for registered members Wilmington
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Associate, IT Customer Services
Only for registered members Wilmington
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Customer Service Representative
Only for registered members Wilmington
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Customer Service Associate
Only for registered members Wilmington
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Customer Service Representative
Only for registered members Wilmington
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Associate, IT Customer Services
Only for registered members Wilmington, MA
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Customer Service Representative
Only for registered members Wilmington
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Customer Service Representative
Only for registered members Wilmington
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Customer Service Representative
Only for registered members Wilmington, MA
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Customer Service Representative
Only for registered members Wilmington, Massachusetts, United States
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Customer Service Representative
Only for registered members Wilmington, MA
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Customer Service Associate
Only for registered members Wilmington, MA
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Customer Service
Only for registered members Woburn, MA
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Customer Service
Only for registered members Woburn, MA
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Customer Service Representative
Only for registered members Wilmington, MA
