Customer Service - Wilmington - LEDVANCE

    LEDVANCE
    LEDVANCE Wilmington

    1 day ago

    $65,000 - $120,000 (USD) per year *
    Description

    SUMMARY:

    As part of our core values of Winning Together and Striving for Excellence, the National Customer Service & Sales Center (NCSSC) in Westfield, Indiana is creating a new Product Technical Team to provide LEDVANCE Customers, Field Sales, Sales Agents, and Customer Service Representatives, with a single point of contact for comprehensive technical support on all LEDVANCE products and services. The Product Technical Team will provide quality technical support and accurate dissemination of technical information through frequent advanced product training and knowledge sharing. Success of this team will be achievable through employee dedication and commitment to meeting assigned objectives and key performance indicators.

    While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

    ESSENTIAL DUTIES:

    • Provides pre and post sales technical support and expertise on all LEDVANCE products and services via phone and email to the LEDVANCE sales team, sales agents, and directly to the customer.
    • Provides technical input into bid proposals, projects, and technical documents within the sales process, and identifies additional sales opportunities with existing customers.
    • Collaborates with sales teams to develop and recommend products and services to meet customers' requirements.
    • Collaborates with Product Management and Application Engineers to leverage their support and to escalate technical issues.
    • Maintains up-to-date and comprehensive knowledge of the organization's and competitor's products and/or services.
    • Maintains product technical knowledge database and documentation.
    • Participates in frequent and advanced training sessions and learning opportunities, product launch webinars, and shares product knowledge with colleagues.
    • Cross references competitor's products to nearest acceptable LEDVANCE equivalent.
    • Utilizes to track product technical calls and cases.
    • Works on problems of moderate to complex scope. Typically, does not refer to established guidelines. Works independently; receives minimal guidance.

    EDUCATION AND EXPERIENCE:

    • Education: AS plus minimum 5 years relevant experience required. Lighting Certified (LC) or willing to become certified with prior product technical and customer service experience preferred.
    • At least 2 years prior call-center experience preferred.
    • Lighting knowledge preferred. xhmxlyz

    ADDITIONAL INFORMATION:

    • Position in located in Wilmington MA. In-office requirements are: Tuesday and Wednesday + one additional day.
    • Position is not eligible for work sponsorship or relocation.
    • Compensation: $50 - $55k
    * This salary range is an estimation made by beBee
  • Work in company

    Customer Service

    Only for registered members

    SUMMARY: · As part of our core values of Winning Together and Striving for Excellence, the National Customer Service & Sales Center (NCSSC) in Westfield, Indiana is creating a new Product Technical Team to provide LEDVANCE Customers, Field Sales, Sales Agents, and Customer Servi ...

    Wilmington $50,000 - $55,000 (USD)

    1 week ago

  • Work in company

    Customer Service

    Only for registered members

    Kirkwood is seeking a detail-oriented and tech-savvy Customer Service Representative / Account Manager to serve as the primary bridge between our clients, sales teams, · and production operations. · ...

    Wilmington

    1 month ago

  • Work in company

    Customer Service

    Only for registered members

    SUMMARY: · As part of our core values of Winning Together and Striving for Excellence, the National Customer Service & Sales Center (NCSSC) in Westfield, Indiana is creating a new Product Technical Team to provide LEDVANCE Customers, Field Sales, Sales Agents, and Customer Servic ...

    Wilmington, MA $65,000 - $120,000 (USD) per year

    1 week ago

  • Work in company

    Customer Service

    Only for registered members

    Kirkwood is seeking a detail-oriented and tech-savvy Customer Service Representative/Account Manager to serve as the primary bridge between our clients, sales teams, · sand production operations.Process incoming orders through Kirkwood's MIS and workflow systems, · Serve as the v ...

    Wilmington, MA

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We are a call center assisting excavators, contractors and property owners in complying with state law by notifying the appropriate utilities before digging.We are a free service which notifies member companies of proposed excavation projects. · ...

    Wilmington

    3 weeks ago

  • Work in company

    Customer Service Manager

    Only for registered members

    We are partnering with a small, privately held specialty products company to hire a Customer Service Manager. · Lead a team of Customer Service RepresentativesOversee accurate order processing and communicationHandle escalated customer issues ...

    Wilmington

    1 month ago

  • Work in company

    Associate, IT Customer Services

    Only for registered members

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. · To be eligible, applicants must be pursuing a Bachelor' ...

    Wilmington $53,000 - $99,000 (USD)

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    +Job Summary · The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. · +Resp ...

    Wilmington

    1 month ago

  • Work in company

    Customer Service Associate

    Only for registered members

    We are hiring for both Full Time and Part Time Customer Service Associates. At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. · The opportunity to celebrate uniqueness. · To work in a purpose-d ...

    Wilmington

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We are NOW HIRING a CUSTOMER SERVICE REPRESENTATIVE to join our inbound sales team in Wilmington, MA. If you're a people-person who loves helping customers and being financially rewarded for your results — this role was built for you. · The job involves delivering outstanding cus ...

    Wilmington

    1 month ago

  • Work in company

    Associate, IT Customer Services

    Only for registered members

    +L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. · +Prioritize, maintain, and resolve on-site IT technical issues and escalations within scope · Manage the inventory of software and hardware materials · + ...

    Wilmington, MA

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We're a Great Place to Work and we really mean it. As a Customer Service Representative your customers are both the KDS New England customers as well as your fellow co-workers.It is important to maintain excellent customer service representation to both groups. · The chance to do ...

    Wilmington

    3 weeks ago

  • Work in company

    Customer Service Representative

    Only for registered members

    The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. · This position provid ...

    Wilmington

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. · This is the first st ...

    Wilmington, MA

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    · Overview · When you join Kyocera Document Solutions New England, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best in class customer ...

    Wilmington, Massachusetts, United States $65,000 - $125,000 (USD) per year

    15 hours ago

  • Work in company

    Customer Service Representative

    Only for registered members

    · Benefits:401(k) · Dental insurance · Health insurance · Vision insurance · Seeking a full-time CSR for a fast paced office 8 am-5pm. · As the hub of all claims, CSR is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistic ...

    Wilmington, MA $65,000 - $125,000 (USD) per year

    15 hours ago

  • Work in company

    Customer Service Associate

    Only for registered members

    · Description · Job Title: Customer Service Associate · Pay Range: Our starting pay ranges from $16.50 to $17.40 depending on job duty/position. · $ 16.50= Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft · $16.75 = Clothing Sorter/Hanger, H ...

    Wilmington, MA $38,000 - $62,000 (USD) per year

    15 hours ago

  • Work in company

    Customer Service

    Only for registered members

    Mascon, Inc. is seeking a Customer Service–focused Supply Chain Coordinator to support daily customer operations and coordinate closely with overseas Chinese-speaking teams. · ...

    Woburn, MA

    1 month ago

  • Work in company

    Customer Service

    Only for registered members

    The Customer Service & Sales Administrator will be an integral partner on the customer service and commercial support team, · 4+ years of experience in customer service, sales administration, order management, or related operational roles, · Demonstrated experience managing high- ...

    Woburn, MA

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    JOB SUMMARY · The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is ...

    Wilmington, MA $65,000 - $125,000 (USD) per year

    1 week ago

Jobs
>
Customer service
>
Jobs for Customer service in Wilmington