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    Customer Account Manager - Bakersfield, United States - Kern Machinery

    Kern Machinery
    Kern Machinery Bakersfield, United States

    6 days ago

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    Description

    **Your web browser (Chrome 88) is out of date.** **Customer Account Manager-Bakersfield**

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    Job Title: Customer Account Manager

    Location: Bakersfield, CA

    Department: Sales

    Reports To: General Manager

    Supervises: None

    Job Function:

    A Customer Account Manager is responsible for the sales to and relationship with key customer accounts. Key customers accounts represent those customer segments that have a significant impact on the dealer-business but develop and maintain relationships with the dealership enterprise through a trusted advisor. Responsibilities could include: sales, customer support, technical support, planning and key customer account business operational optimization.

    Other Job Functions:

    Manages key customer account relationships to provide a differentiated customer experience.

    Proactively assesses, clarifies, validates and communicates key customer account needs on an ongoing basis.

    Provides value to key customer accounts by developing solutions that save time, reduce risk and increase profits.

    Develops a contact plan that meet the individual needs of your key customer accounts.

    Meets sales volume and sales objectives on assigned key customer accounts.

    Influences customer account trade cycles and current and future needs.

    Updates and retains relevant customer account information such as equipment and operational information in the customer relationship management system

    Engages with dealership personnel (AMS Consultant, Parts, Service, Integrated Solutions Manager, etc.) when needed in completing a sale, answering customer account questions and ensuring customer account needs are met.

    Represents the company for the sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.

    Maintains current knowledge of financing and risk management options to assist customer accounts with securing the purchase of a solution.

    Maintains and communicates current knowledge of customer account operational requirements, both agronomic/turf industry and/or business goals.

    Monitors and timely communicates any competitive activity to management.

    Coordinates new equipment field demonstrations.

    Coordinates dealer enterprise team, along with Integrated Solutions Manager, to manage and deliver the highest levels of value to key customer accounts.

    Actively participates in local/regional industry associations.

    Attends applicable sales training events/seminars.

    Maintains assigned company vehicles and equipment.

    Maintains current product knowledge of all equipment, parts, and services available to customer accounts.

    Skills & Qualifications

    5+ years equipment sales experience

    Extensive knowledge of John Deere and competitive equipment as well as technology trends/advancements

    Business, financial and logistical management knowledge

    Knowledge of relevant agronomic practices and trends

    Knowledge of key customer account agronomic operations

    Ability to use software applications such as Microsoft Office and internet functions

    Ability to work flexible hours

    Excellent customer relationship skills with current and future decision makers

    Bachelors degree in business, finance/accounting, golf course/turf maintenance or agriculture-related discipline or equivalent work experience

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