Account Manager - New York
20 hours ago
Job description
About NowThisNowThis is redefining media for a new generation, leading the charge as a digital-first brand that resonates with over 98 million people globally each month.
NowThis…is GenZTV.We're transforming scrolling to tuning in, by reinventing destination viewing through bingeable, social-first content that meets our audiences on the platforms where they live.
The RoleNowThis is seeking a proactive, detail-oriented Senior Account Manager or Account Manager to support the execution and management of branded partnerships across our social and digital platforms.
Reporting to the Director of Account Management, this role serves as the day-to-day lead across assigned accounts, acting as a centralized hub across Sales, Creative, Production, Analytics, and external client teams.
You will drive operational excellence throughout the campaign lifecycle while maintaining high levels of client engagement, satisfaction, and long-term partnership growth.
The ideal candidate is an organized project manager and confident communicator with a strong understanding of digital media and campaign performance.
You thrive in fast-paced environments, anticipate challenges before they arise, and approach every program with both executional rigor and future renewals in mind.
Key ResponsibilitiesCampaign Execution & Management
Lead day-to-day management of branded content campaigns from post-sale kickoff through final reporting
Ensure campaigns launch on time, within scope, and align with sold deliverables and client objectives
Develop and manage timelines, deliverables, trackers, and internal documentation
Coordinate cross-functional teams (Creative, Production, Editorial, Talent, Social, Analytics) to ensure smooth execution
Maintain strong internal communication and proactively identify and resolve potential risks
Client Leadership & Communication
Serve as the primary post-sale point of contact for clients and agency partners
Build trusted relationships through consistent communication, responsiveness, and strategic guidance
Lead client kickoffs, status calls, performance reviews, and key milestone meetings
Develop polished client-facing materials that clearly outline campaign goals, performance, and next steps
Escalate challenges to Account Director appropriately while presenting thoughtful, solutions-oriented recommendations
Performance, Insights & Growth
Maintain a strong understanding of digital media performance metrics and media math; experience with paid amplification is a plus
Partner with Analytics lead to translate performance data into actionable insights and compelling narratives
Deliver timely, comprehensive campaign wrap reports with forward-looking recommendations
Identify upsell, cross-sell, and renewal opportunities in collaboration with Sales
Cross-Functional & Revenue Partnership
Partner closely with Sales to ensure seamless pre-sale to post-sale transitions
Act as a central point of organization across internal teams, ensuring clarity around briefs, timelines, and deliverables
Contribute ideas that improve processes, reporting frameworks, and overall operational efficiency
Support the continued evolution and scaling of the Account Management function
What Success Looks Like
Campaigns are executed flawlessly, on time, and aligned with client goals
Clients view you as a reliable, strategic partner invested in their long-term success
Performance reporting is clear, insightful, and drives meaningful next steps
Renewal and growth opportunities are consistently identified and supported
Internal teams experience strong organization, accountability, and collaboration
You contribute positively to a high-performing, growth-oriented culture
Qualifications
4+ years of experience in account management or client services at a digital media company, agency, or in branded content environments
Proven experience managing social first campaigns in post-sale execution from kickoff through reporting
Successful track record working with large, premium accounts in a client facing setting
Strong understanding of performance metrics, brand lift studies and measuring campaign success
Excellent project management and organizational skills with strong attention to detail
Confident communicator with strong written, verbal, and presentation skills
Ability to manage multiple stakeholders and competing priorities in a fast-paced environment
Proactive, collaborative, and solutions-oriented mindset
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