- Assist in training roller rink staff members.
- Schedule and assign duties to staff, including floor monitors, skate rental attendants, and snack bar employees.
- Provide guidance, support, and feedback to staff, ensuring they meet performance expectations.
- Monitor staff performance and address any issues or concerns promptly.
- Greet and assist customers, addressing inquiries, and resolving issues or complaints.
- Ensure party and events are running smoothly and support where needed.
- Ensure a high level of customer satisfaction by maintaining a friendly and welcoming atmosphere.
- Handle customer feedback and suggestions, and report them to the manager for consideration.
- Assist in overseeing the daytoday operations of the roller rink, including admissions, skate rentals, and snack bar services.
- Ensure events and party activity are running smoothly and are running on time.
- Monitor and maintain inventory levels for skates, safety equipment, and concession supplies.
- Collaborate with the manager to implement operational improvements and costeffective practices.
- Enforce safety rules and regulations to maintain a secure environment for all patrons.
- Assist in conducting safety inspections and ensuring all safety equipment is in good working condition.
- Help develop and implement emergency procedures and train staff accordingly.
- Assist in tracking revenue, expenses, and cash handling procedures.
- Monitor cash registers and ensure accurate and secure cash handling by staff.
- Collaborate with the manager to develop and implement pricing strategies and promotions.
- Assist with marketing efforts, including promoting special events, parties, and group bookings.
- Gather customer feedback and insights to refine marketing strategies.
- Oversee routine maintenance tasks and ensure the facility is clean, safe, and wellmaintained.
- Coordinate equipment repairs or maintenance with appropriate vendors or technicians.
- Assist in setting up and dismantling equipment for special events or parties.
- Support the Roller Rink Manager in decisionmaking, policy implementation, and longterm planning.
- Assume managerial responsibilities in the absence of the manager.
- Previous experience in a roller rink or similar entertainment facility is advantageous.
- Strong leadership and management skills.
- Excellent customer service and communication abilities.
- Knowledge of roller skating, safety procedures, and roller rink operations.
- Basic financial and inventory management skills.
- Flexibility to work evenings, weekends, and holidays, as roller rinks typically have peak hours during these times.
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Shift Manager - Doral, United States - Miami Roller Rink
Description
$15-$20/hrA Shift Manager at a roller rink plays a vital role in supporting the overall operations of the facility.
They work closely with the roller rink manager and help oversee various aspects of the business to ensure a safe, enjoyable, and efficient experience for customers.
Here's a job description for an Assistant Manager at a roller rink:Title: Shift Manager - Roller Rink
Job Summary:
The Shift Manager at the roller rink assists in managing and supervising daily operations to create a positive experience for customers and ensure the facility's smooth functioning.
Responsibilities:
Staff Supervision:
Customer Service:
Operations Management:
Safety and Compliance:
Financial Management:
Marketing and Promotion:
Maintenance and Repairs:
Managerial Support:
Qualifications:
TheShift Manager at a roller rink is crucial for ensuring the smooth daily operations of the facility, maintaining safety standards, and providing excellent customer service.
They work in tandem with the Roller Rink Manager to create a positive and enjoyable experience for all patrons.#J-18808-Ljbffr
