Epic Certified Application Analyst – Referrals - Remote, US
10 hours ago
Job description
About Us
Join Health Choice Network (HCN), a leader in South Florida's healthcare industry for over 25 years. We are a mission-driven, family-oriented organization committed to improving community health through innovation, collaboration, and technology.
What We Offer
- 100% Remote Work
- 100% Employer-Paid Medical Insurance (one plan)
- $1,500 Annual HSA Contribution ($125/month)
- Generous PTO
- 403(b) Retirement Plan
- Professional Development Support
- Home Technology & Innovation Reimbursement Program
- Education Assistance Program
Position Overview
Health Choice Network is seeking an Epic Certified Application Analyst – Cadence / Referrals / Prelude to support the design, build, testing, optimization, and ongoing enhancement of Epic scheduling and registration workflows.
This role plays a key part in ensuring accurate patient scheduling, efficient registration processes, and seamless integration across the Epic platform.
The ideal candidate has strong hands-on Epic build experience, expertise in Cadence/Prelude scheduling workflows, and the ability to translate operational needs into effective system functionality.
Key Responsibilities
Epic Cadence, Referrals & Prelude Build + Optimization
- Design, build, test, and optimize provider schedules, visit types, templates, and scheduling workflows
- Configure and support registration, check‑in, benefits, referrals, and data collection workflows
- Lead system enhancements and workflow improvements based on operational needs
- Ensure workflow design aligns with patient access and scheduling best practices
System Support & Issue Resolution
- Serve as the primary support contact for Cadence / Referrals / Prelude end users
- Troubleshoot and resolve issues related to scheduling, registration, referrals, and integration points
- Participate in system upgrades, regression testing, new releases, and maintenance cycles
- Identify issues that impact integrated Epic modules and collaborate to resolve them
Stakeholder Collaboration
- Partner with schedulers, operational leaders, patient access teams, and IT staff
- Serve as a liaison between end-user workflow needs and technical implementation teams
- Communicate system changes clearly to non‑technical users
- Participate in weekly project meetings, workgroups, and optimization initiatives
Training, Documentation & Communication
- Provide workflow guidance and support to end users
- Assist with training materials, job aids, and go‑live readiness activities
- Maintain documentation for build, workflows, testing scripts, and change management
Qualifications
Required
- Active Epic Certification in Referrals (Required – must be current)
- 2+ years of Epic build and application support experience
- Strong understanding of:
- Provider scheduling workflows
- Registration workflows
- Referrals and authorization processes
- Data collection and patient access operations
- Experience with workflow analysis, design, build, and system testing
- Ability to translate technical concepts to non‑technical stakeholders
- Strong communication and problem‑solving abilities
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