Medical Call Center Representative - Cumming, United States - Staffing Resources

Description

• High School Diploma or equivalent.
• 1-2 years of medical office and call center experience~ Medical insurance exp ~ Medical records exp
• Heavy medical experience and call center experience is required for all candidates.
• One candidate with strong insurance verification and eligibility is required.
• Excellent computer skills and experience with MS Office Word, Excel, and Outlook
• Scope: The Call Center Representative is responsible for answering a multi-line phone system and handling patient calls.
• Scheduling appointments and collecting patient information while maintaining client dignity and excellent customer service skills.

• Answering a multi-line phone system and handling patient calls.
• Scheduling and confirming patient appointments.
• Completing the new patient registration process, in person, & electronically.
• Create and update Patient Accounts in EMR, including demographic and insurance information.
• Verifying insurance eligibility and benefits with health plans.
• Obtaining referrals, precertification/pre-authorizations, as required.
• Collecting co-payments, coinsurances, deductibles, balances, etc... at or prior to service.
• Scanning and sorting medical records in appropriate location in EMR.
• Documenting in EMR, including management of tasks module.
• Managing fax inbox(es), both in EHR and standard fax.
• Communicating and collaborating with other health team members.
• Cross-training with other team-members, based on practice needs.
• Posting charges and payments in EMR.
• Completing and submitting accurate End-of-Day reconciliation utilizing EMR.
• Timely completion of all compliance training and testing.
• Other administrative duties assigned based on practice needs.