Customer Support Assistant - Houston, TX, USA
3 days ago
Job description
Company Description
Swift7 Consultants is a forward-thinking consulting firm dedicated to delivering strategic communication and brand positioning solutions for a diverse portfolio of clients. We specialize in helping organizations strengthen their public presence, enhance stakeholder relationships, and build sustainable reputations in competitive markets.
Our team is composed of driven professionals who value precision, creativity, and results. At Swift7 Consultants, we foster a culture of collaboration, accountability, and continuous growth, empowering our employees to contribute meaningfully while developing their professional expertise.
Job Description
We are seeking a detail-oriented and proactive Customer Support Assistant to join our Houston team. In this role, you will serve as a key point of contact for clients, ensuring inquiries are handled with professionalism, efficiency, and care. The ideal candidate thrives in a fast-paced environment, demonstrates strong communication skills, and is committed to delivering a high standard of service.
Responsibilities
Respond promptly and professionally to client inquiries via phone and email
Maintain accurate records of customer interactions and transactions
Assist in resolving product or service concerns with efficiency and tact
Coordinate internally with departments to ensure timely follow-up
Support administrative tasks related to customer accounts
Contribute to continuous improvement of customer service processes
Qualifications
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Professional demeanor and problem-solving mindset
Proficiency in Microsoft Office and general office systems
Ability to work independently and collaboratively within a team
High attention to detail and commitment to accuracy
Additional Information
Competitive salary ($44,000 – $48,000 annually)
Opportunities for professional growth and advancement
Structured training and skill development programs
Supportive and collaborative work environment
Stable full-time position with consistent schedule
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