Hyatt Regency Schaumburg Full-Time Front Desk Clerk - Marcus Corporation

Description

Job Description Hyatt Regency Schaumburg Full-Time Front Desk Clerk AF ) **Description**

**The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from OHare. The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without sacrifice.**

**An integral part of the Hyatt Regency Schaumburgs success will be attributed to the this position with a hands on approach to guest satisfaction and service team stewardship will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.**

**Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay.**

**Able to provide accurate and appropriate information to guests and customers.**

**Input and retrieve information routinely from computer systems with electronic and numerical codes.**

**Make appropriate selection of rooms based on guests' needs.**

**Responds to guest requests and handle guest issues or reports complaints to management.**

**Remain calm and alert, especially during emergency and/or heavy hotel activity.**

**Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.**

**Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.**

**Answer guest questions regarding area or hotel, outlet information and services.**

**Greet and welcome guest as they arrive to the hotel.**

**Perform other duties as assigned.**

**Ability to stand and move throughout the front office and continuously perform essential job functions.**

**Ability to read, listen, and communicate effectively in English, both verbally and in writing.**

**Ability to access and accurately input information using a moderately complex computer system.**

**Hearing and visual ability to observe and detect signs of emergencies.**

**High school diploma or equivalent required.**

**For benefit eligible hires:**

**Health, dental, and vision coverage**

**Life insurance**

**Short-term and long-term disability**

**Dividend Reinvestment Program**

**Matching 401K**

Equal Opportunity Employer

**Primary Location**

: United States-Illinois-Schaumburg Hyatt Regency Schaumburg