Customer Service Representative - Santa Clara, United States - Trescal
Description
**Customer Service Representative**
**Job Description**
Job Title Customer Service Representative
Location Santa Clara - CA US (Primary)
Job Type Full-time
Education High School
Career Level Experienced (Non-Manager)
Category Customer Service
Job Ad **Trescal** is a growing company, looking for new talent to join our organization We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.
We have a great opportunity for a **Customer Service Representative** to join our team in the **Santa Clara******,** CA** location.
**In this role you will:**
Prepare purchase requisitions, customer quotations and estimates, transportation and delivery documents, and other related letters or memos.
Respond to customer inquiries, investigate and resolve issues, provide status to customers.
Make price quotations by phone, then prepare your customer quotations with 24 hours to the request
Responsible for daily, monthly preparation and applicable delivery of customer invoices
Use internal software to retrieve customer information, equipment status information, status of purchase orders (internal and external), and make changes on purchase orders. Ensure that correct status codes are used.
**QUALIFICATIONS**
**As a Customer Service Representative you must possess:**
*High School diploma, GED, or equivalent
*Previous experience in a similar customer service role
*Strong computer skills including proficiency in Microsoft Office Suite
*Strong written & verbal communication skills
*Must have strong organizational skills and good attention to detail
**And we would prefer:**
*Previous work experience in a technical service industry
*Experience in dealing with customer inquiries, resolving issues and providing status to customers
**BENEFITS:**
We believe people are the most important part of every business, which is why we offer more benefits than a great health insurance plan. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment. In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package.
*A new window will open and direct you to apply at our corporate careers page at JOBS.TRESCAL.US.*
***We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.***
**Application Instructions**
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you
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**Posted**: 1/6/2022
**Job Status**: Full Time