Administrative Assistant - Austin, United States - Goodwill Industries of Central Texas

Description

Job Description

Summary of Position

The Administrative Assistant is responsible for providing administrative support and promoting the mission of Goodwill. The Administrative Assisting will direct guests and/or callers to the appropriate GCT representative and assist with questions as needed. Clerical duties will include meeting support, data entry and general record keeping.

Job Description

Role and Responsibilities

• Acknowledge guests immediately and direct them to the appropriate Goodwill representative.
• Assist guests with questions.
• Answer telephones, route incoming calls and deliver messages in a timely manner.
• Process mail to include distribution both internal and external.
• Coordinate purchasing office supplies.
• Perform data entry tasks.
• Sign for deliveries and routers in a timely manner.
• Assist with various clerical duties, not limited to meeting support, maintaining records, retrieving information and produce correspondence.
• Assist with special projects as needed.
• Perform errands as requested.
• Maintain a positive, team-oriented relationship with management and peers; encourage interactions between all departments.
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Required Skills & Qualifications

• High School Diploma or GED.
• Excellent verbal and written communication.
• Superior customer service skills.
• Ability to de-escalate heightened visitor situations and escalated caller situations.
• Creative and flexible problem solving; ability to work under pressure and meet deadlines.
• Moderate skill level of Microsoft Office products in a Windows environment.
• Proficiency in English and basic math skills. Bilingual preferred.
• Reliable transportation with valid driver license and proof of insurance with ability to work at either GRC or GCC as needed.

Physical Requirements

• Must be able to lift up to 30 pounds at times.
• Prolonged periods of sitting at a desk and working on a computer.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.