Processing Specialist 2 - Rockville - Level One Personnel

    Level One Personnel
    Level One Personnel Rockville

    4 days ago

    Description

    Processing Specialist 2
    Location: Rockville, MD
    Type: Long-term Contract, no end date.
    Pay: $22
    Hours: Full-Time.
    Responsibilities

    • Receives and reviews electronic data, images, and videos for event processing and compares against client-specific business rules.
    • Provides quality assurance verification related to data, image, and video inputs and processes events in accordance with client contract requirements and standards prior to customer submission.
    • Reviews and verifies vehicle registered owner information prior to advancing evidence package into the customer work queue.
    • Sorts and categorizes data, images, and videos appropriately following guidance from client and management.
    • Reports any possible equipment defects, malfunctions, problems, or concerning trends to supervisor in a timely fashion.
    • Communicates important issues or concerns clearly and concisely with internal team members via email, phone and ticketing platforms.
    • Collaborates with cross-functional business units to ensure optimal program performance and results.
    • Supports training of new hires during onboarding and/or with new system updates and enhancements.
    • Maintains accurate and up-to-date process documentation and tracking.
    • Reviews and audits various processes and provides clear feedback for improvement.
    • Assists with special projects from leadership on an as-needed basis.
    • Performs other office-related duties as assigned.
    Requirements:
    • High School Diploma or equivalent
    • Ability to pass a drug and background check.
    • Ability to clear extensive background check to review Personal Identifiable Information (PII).
    • Commitment to maintaining confidentiality and in securing important PII data.
    • Strong PC skills including basic proficiency in Word and Excel.
    • Strong attention to detail and proven track record in providing quality assurance.
    • Ability to communicate effectively in writing and verbally.
    Benefits:
    • Eligible for Health Benefit Coverage following 60 days of employment
    • 401k After 1 Year.
    • 1 Week Sick Accrued

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