Customer Relations - North Canton, OH, USA
3 days ago
Job description
Company Description
Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers' people, business, and time. AWP is America's Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.
AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit of providing extraordinary service for our customers is what has built our company and its national reputation for integrity.
Job Description
As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.
- Apply daily cash timely and accurately
- Review customer receivables and coordinate payment resolution
- Communicate with internal and/or external customers and various units regarding collection issues
- Collaborate within the Customer Relations team to complete tasks in a timely manner
- Reduce the delinquency for assigned accounts to achieve organizational goals
- Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
- Enlist the efforts of management when necessary to accelerate the collection process
- Follow work process to communicate and collaborate with employees at all levels
- Establish and maintain effective and cooperative working relationships with customers
- Perform training as requested
- Perform other duties and/or special projects as assigned
Qualifications
- High school diploma or GED required
- 1-3 years call-center, collections and cash application experience preferred
- Strong customer service skills
- Basic knowledge of accounting principles and terminology; strong math skills
- Excellent verbal and written communication
- Intense focus on accuracy and attention to detail; organized
- Problem-solving skills
- Critical thinking skills
- Outgoing & assertive personality – not afraid to approach individuals
- Proficiency with Microsoft Office Suite Products (Excel, Word)
- Experience with Microsoft Great Plains and Salesforce software preferred
Additional Information
** THIS ROLE IS 100% IN OFFICE **
Become part of a high-performing, collaborative, and well-regarded team that values excellence and camaraderie.
This is a full-time, salaried position.
Comprehensive Benefits Package Includes:
- Eligibility Begins: First of the month following your hire date
- Medical Coverage: Choice of 3 medical plans
- Dental Coverage: Choice of 2 dental plans
- Additional Voluntary Benefits: Legal & Identity Shield, Accident Insurance, and Critical Illness coverage
- Company-Paid Coverage:
- $50,000 Basic Life Insurance
- Long-Term Disability (LTD)
- Savings & Spending Accounts: Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Retirement: 401(k) plan
- Time Off: Generous Paid Time Off (PTO) and Paid Holidays
Recognized Excellence:
AWP was proudly named one of America's Greatest Workplaces in both 2023 and 2025, with special recognition for our commitment to diversity and inclusion.
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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