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    Resident Service Coordinator - Bedford, United States - Friedman Management

    Friedman Management
    Friedman Management Bedford, United States

    3 weeks ago

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    Description
    Resident Service Coordinator

    Job Details

    Job Location

    Colony Club - bedford, OH

    Description


    We are looking for a ServiceCoordinator to work with our maintenance team at Colony Club Apartments to provide excellent service to our residents.

    Join a growing team of hardworking, self-motivated individuals. As an innovative, successful company we believe employees are our best asset.

    If you possess dynamic leadership capabilities and welcome a challenging position in a fast-paced environment, consider a career opportunity with our organization.

    Responsibilities include, but are not limited to the following:

    Provide accurate, valid and complete information pertaining to all requests from submittal process through completion

    Prioritize and resolve maintenance issues in a timely and accurate fashion

    Place service calls as required or directed by manager

    Maintain broad knowledge of company processes, procedures and policies

    Track and follow up on all outstanding work orders while providing exceptional customer service

    Coordinate maintenance requests for tenants.

    Prioritize schedules of maintenance staff.

    Utilize property management software system to log and track work order requests.

    Follow up with residents to ensure timely response and resolution of related issues.

    scheduling vendors for unit turns

    gathering bids from vendors for multifamily management for projects around the community

    walk throughs of completed units to verify they are market ready

    walk throughs of moved out units to determine the work that needs to be completed by unit turn vendors

    any other duties as assigned by management.


    Qualifications:
    High School Diploma or equivalent education required

    Qualified candidate must have minimum 1-2 years of experience in a customer service-oriented role and have a great phone personality

    Must be proficient in Microsoft Office programs including Excel, Word and Outlook

    Candidates should also be well organized and enjoy problem solving

    Experience and/or knowledge in Yardi is preferred but not required.
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