Director of Project Management - Palo Alto, CA, United States - AISERA

    AISERA
    AISERA Palo Alto, CA, United States

    Found in: Jooble US O C2 - 1 week ago

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    Description

    Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model.

    With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

    CNBC Upstart 100 Top Startup; Gartner Cool Vendor; CIO Innovation Startup Award; Our seasoned founding team has led companies through several prior successful startups and acquisitions.

    We are seeking a dynamic and results-driven Customer Engineering Leader to join our growing team.

    In this critical role, you will lead a talented team of customer engineers, working closely with cross-functional teams to ensure the successful implementation and ongoing support of our SaaS solutions for our enterprise clients.

    You will play a pivotal role in ensuring that our customers receive a world-class experience and achieve their desired outcomes with our software.

    This role is based out of our Palo Alto, CA office.
    Provide clear guidance and set performance expectations for team members.

    Customer Onboarding and Implementation:

    Oversee the seamless onboarding and implementation of our SaaS solutions for enterprise clients, ensuring that their specific needs and objectives are met.

    Collaborate with Sales, Product, and Support teams to gather client requirements and create tailored implementation plans.


    Performance Metrics :
    Define and track key performance indicators (KPIs) to measure the effectiveness of customer engineering operations.
    Continuously analyze data to identify areas for improvement and implement process enhancements.

    Documentation and Training :
    Develop and maintain documentation, best practices, and training materials for customer engineering processes.
    Conduct training sessions for customers and internal teams as needed.
    Collaborate with Product Management to provide customer feedback and insights for product enhancements and future development.

    5+ years of proven experience in a leadership role within the SaaS industry, with a track record of successful customer engineering or implementation.

    ~5+ years of software development experience with Java/JavaScript/Python or another scripting/programming language
    ~ Strong Project Management and organizational abilities.
    ~ Bachelor's or higher degree in computer science, engineering, or related technical field.

    Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees.

    We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

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