System Engineer - Redmond, United States - LTIMindtree

    LTIMindtree
    LTIMindtree Redmond, United States

    1 month ago

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    Description
    Hi,

    Hope you're doing well. We have an opening for the below role. Kindly let me know your thoughts.

    Job Description

    Job Title:
    Desktop Engineer/System Engineer


    Job Location:
    Redmond, WA (Hybrid)

    Job Type:
    Full Time/ Contract

    Job Description


    END USER COMPUTING :
    Windows 11, Intune, O365, AirWatch
    Must Skill sets

    – Windows 11, Intune, O365, AirWatch, Windows Client OS Patching, SCCM, Ivanti, Active Directory-LAPS, Deskside Support.


    Roles & Responsibilities:


    Study, plan, propose, coordinate and implement End User Computing projects for support, migration and upgrade considering capacity/resource planning for mission critical infra application environment.

    Research and lead the design of modern end user computing solutions
    Define and promote end user technology standards for hardware, OS, core applications, and peripherals
    Evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices
    Lead complex troubleshooting efforts and root cause analysis
    Proactively automate, streamline and simplify engineering processes and routine tasks
    Oversee the updating and creation of system documentation for engineering, operations, and support teams
    Lead and plan multiple cross company projects and initiatives that impact the end user computing solutions and experiences
    Operate under minimal direction and sometimes leads others
    Lead transition of operational tasks to managed service provider and act as an ongoing resource
    Provide guidance to other members of the team
    Provide expert technical advice to peers and leadership
    Participate in the on-call rotation
    Maintain a regular and predictable work schedule and coordinating with leadership/peer teams.
    Related certifications preferable.
    Focus towards service improvement and process automation.
    ITIL Knowledge – Problem Management and Change Management.
    Provide Level- 24/7 support and troubleshooting to resolve issues within SLA.

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