Third Shift Customer Support Specialist - Saint Louis
Only for registered members Saint Louis, United States
4 days ago
Job summary
We're looking for a dependable, detail-oriented Afterhours Customer Support Specialist to deliver exceptional service outside of standard business hours.- Deliver a world-class customer experience on every call and email by following approved scripts, tone, and etiquette standards.
- Resolve customer issues on first contact whenever possible (locating packages, providing ETAs, addressing service issues, and upholding service guarantees).
- Communicate real-time shipment updates,
delaies,and exceptions to customersand partners.
Job description
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