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Cuyahoga Falls

    Guest Service Agent - Cuyahoga Falls, United States - Hilton - Sheraton - Doubletree

    Hilton - Sheraton - Doubletree
    Hilton - Sheraton - Doubletree Cuyahoga Falls, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Sheraton Suites Akron/Cuyahoga Falls is currently seeking applicants for our Front Desk Guest Service Agent position. Shift times are generally 7am -3pm & 3pm-11pm.

    Applicants must be available to work evenings, weekends and Holidays. Applicants must have great communication skills, a professional appearance and present a hospitable and positive personality.

    • Customer Service and computer experience is required
    • Front Desk experience is preferred
    • Hotel Front Desk experience is preferred

    ESSENTIAL FUNCTIONS:

    · Greet guests with a friendly and sincere welcome.

    · Complete the guest registration and securing proper payment.

    · Answer incoming calls, call transfers and reservation bookings.

    · Retrieve mail, small packages and facsimiles for customers as requested.

    · Close out guest accounts.

    · Positive guest communication and guest resolution.

    · Perform all other job responsibilities as requested by Supervisor.

    · Position requires standing and continual mobility throughout the front office area.

    *Background Check Required*

    EEO

    Job Type: Full-time

    Salary: From $14.00 per hour

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