Technical Support Representative - Cary
1 month ago

Job summary
The Technical Support Representative is primarily responsible for managing customer inquiries and providing product support to qualify leads for the external sales force. The role focuses on building relationships with customers and sales teams to generate sales pipeline opportunities.
Responsibilities include entering customer inquiries in Salesforce, managing activities and cases, and guiding customers through available tools. The Technical Support Representative must demonstrate leadership in assigned market leads by providing intermediate and advanced technical support.
Job description
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