Manager, eCommerce - Los Angeles, California

FASHIONPHILE is more than just fashion — we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's mo ...

Job description

FASHIONPHILE is more than just fashion — we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you. About the Opportunity:As the Ecommerce Manager, you will serve as a key architect of our digital growth, overseeing the performance of the company's entire digital sales ecosystem. This role manages a diverse portfolio that includes our direct-to-consumer (D2C) site, mobile applications (iOS and Android), third-party marketplaces, and social commerce channels. Crucially, you will approach our digital ecosystem with a product mindset, treating our sites and apps not just as sales channels, but as evolving products that require continuous iteration, feature development, and user-centric innovation. You will act as the bridge between digital and physical retail, ensuring our omnichannel growth strategy creates a synergistic platform where all channels reinforce one another.

• Digital Sales Channel Performance: Run the day-to-day and manage the growth for all digital sales channels, including D2C, Marketplaces, and Social selling platforms (e.g., TikTok Shop, IG Checkout).
• Product-Led Ecommerce Strategy: Manage the ecommerce ecosystem as a product. Develop, own, and execute the product roadmap for Web and App, prioritizing features and improvements based on customer value, business impact, and data.
• Marketplace Management: Manage and optimize presence on third-party marketplaces (e.g., Amazon, Walmart), ensuring brand consistency, inventory alignment, and sales growth. 
• Omnichannel Growth: Drive the strategy for a unified commerce experience, ensuring that digital efforts (D2C, App, Marketplace) seamlessly integrate with and support physical retail goals.
• Conversion Rate Optimization (CRO): Lead CRO initiatives across web and app platforms, utilizing A/B testing and user research to continuously optimize the customer journey and increase revenue per user.
• Cross-Functional Collaboration: Act as a highly collaborative hub, interfacing daily with Marketing, Merchandising, Channel Marketing, Operations, and Sales teams to align inventory, promotions, and brand messaging across the board.
• Analytics & Reporting: Utilize Google Analytics 4 (GA4) and other reporting/analytics software to gather deep insights, track KPIs, and make data-driven decisions that improve product performance
• Cost & Budget Management: Oversee operational budgets and the Digital P&L. Manage costs technology vendors, platform fees, and logistics to ensure profitability.
• Other duties as assigned.

What We're Looking For:

• Minimum of 6 years of experience in large-scale D2C ecommerce and omnichannel platform management.
• Demonstrated ability to manage ecommerce platforms using product management methodologies (roadmapping, backlog management, agile iteration).
• Proven track record of managing and growing sales on third-party marketplaces is a must.
• Demonstrated experience managing costs, budgets, and digital channel profitability.
• Must have an analytical mind with expert-level proficiency in GA4.
• Strong command of CRO principles and experience running experiments to drive performance.
• Excellent interpersonal skills with the ability to work effectively across Merchandising, Ops, Sales, and Marketing departments.
• Proven track record in a large Shopify Plus ecosystem.
• Ability to work in the Downtown LA office with a hybrid in-office schedule 1-2 times per week. 

Preferred Experience:

• 8 years of experience in large-scale D2C ecommerce and omnichannel platform management.
• Experience with social commerce trends and tools.
• Familiarity with agile development methodologies (Scrum/Kanban).
• Strong project management skills to handle multiple channel strategies simultaneously.

What We Offer:

• Medical, Dental and Vision Coverage 
• FSA options for Medical, Dependent Care & Commuter Benefits 
• Paid Time off, Paid Sick Time, and Paid Holidays 
• 401(k) with generous match program 
• Free Life Insurance and AD&D
• Long Term Disability Insurance
• Employee Discount

Compensation: Our Target Hiring Range for this position is $120,000-$135,000 + potential bonuses. Please note that this range is based on work location, experience and alignment to requirements of the role. 

FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].