- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Front Office Supervisor
1 week ago
Fairfield Inn & Suites Roswell Roswell, United StatesCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...
-
Front Office Supervisor
2 weeks ago
Fairfield Inn & Suites Roswell Roswell, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Operations I
2 weeks ago
InsideHigherEd Roswell, United StatesCompensation:$15.00Compensation Type:HourlyEmployment Type:RegularGrade:NE02Position SummaryPerforms routine custodial work.Duties & ResponsibilitiesClean and sanitize restrooms, classrooms, office suites, common space, lunch, and break areas; empty all trash and recycling contai ...
-
Warehouse Associate
3 days ago
Mattress Firm Roswell, United States Full timeNow Hiring Warehouse Associate · Benefits Include: · Excellent career growth opportunities through on-the-job training and development programs. · 401(k) with employer matching. · Mental health and life resources. · Medical, dental, prescription and vision plans. · Get pai ...
-
Academic Instructor-RSW
2 weeks ago
Career Systems Roswell, United StatesJob Summary: Performs as an instructor in a regular classroom setting, presenting instructions in designated subject areas. · Duties/Responsibilities: Conducts and manages academic classes. · Demonstrates and abides by the Company Core Values and the operating principles. · Re ...
-
Registered Behavior Technician
5 days ago
Apollo Behavior Roswell, United States:Job Type · Full-time · Alpharetta, GA · Description · Registered Behavior Technician (RBT) / ABA Therapist / Behavior Therapist · ***$500 Bonus for Certified RBTs*** · ***Guaranteed compensation and paid training/credentialing AND renewals to become RBT CERTIFIED*** · ***Consist ...
-
Instructor of Pre-Nursing/CNA Program
2 weeks ago
InsideHigherEd Roswell, United States Faculty Jobs ,Compensation:$50,000 · 9 month annual work period.Compensation Type:ExemptEmployment Type:RegularGrade:E16Position SummaryAre you eager to make a difference and equip students with the knowledge, skills and confidence to succeed? Do you value a culture geared toward achieving an ...
-
Manager, Housekeeping
2 weeks ago
Brookdale Senior Living Roswell, United States Regular Full timeManager, Housekeeping · Overview · Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity · Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA) · Make Lives Better Including Your Own .If you want to work ...
-
Patient Access Specialist III
1 week ago
Wellstar Health Systems Roswell, United StatesFacility: North Fulton Hospital · Job Summary: · The Patient Access Specialist III Schedistrar I is responsible for scheduling outpatient procedures, gathering patient, guarantor, and insurance information, and entering the information in the health information system. The Patien ...
-
Night Custodian
3 weeks ago
Roswell Independent Schools Roswell, United StatesNight Custodian Increment Hours: 11:30 AM to 8:30 PM · Roswell Independent School District · Job Description · Job Title: CUSTODIAN · Reports To: SUPERVISOR OF CUSTODIAL SERVICES AND MAINTENANCE · General Job Description: · The job of Custodian is to provide support to designat ...
-
Transportation Driver Part-time
24 minutes ago
Casa Maria Healthcare Roswell, United States Part timeCasa Maria Healthcare - Job Type: Part-Time · Benefits · 401(k) · Dental Insurance · Health Insurance · Life Insurance · Vision Insurance · Your Job · Casa Maria Healthcare is a FANTASTIC Long-Term Care Facility. · We are looking for FANTASTIC people like YOU to join our TEAM · W ...
-
Housekeeping-TownePlace Roswell NM
20 hours ago
Highgate Hotels Roswell, United StatesHourly · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expand ...
-
FT Seasonal Night Warehouse $17/HR- Roswell,
2 weeks ago
Admiral Beverage Corporation Roswell, United StatesAdmiral Beverage believes in investing in its people, business partners, and communities, to continually grow and offer the best products and services in the region. With the strength of a large company combined with a small-town, friendly, family-driven mindset; we are here to g ...
-
Housekeeping-TownePlace Roswell NM
3 days ago
TownePlace Suites Roswell Roswell, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
-
Licensed Mental Health Professional
2 weeks ago
OptiMindHealth Roswell, United StatesLicensed Mental Health Professional (LCSW/LMFT/LMHC) 48K-65K/yr · Position Requirement: Remote Full-Time and Part-time Positions Available · FLSA Status: Exempt · Location: Roswell, NM · Salary: · 48K - 65K+ · Work from Home Competitive, negotiable salary Work/life balance Leade ...
-
Head Custodian
1 day ago
Roswell Independent Schools Roswell, United StatesHead Custodian Increment GED/High School Diploma Required Hours- 6:00 AM to 3:00 PM · Roswell Independent School District · Job Description · Job Title: CUSTODIAN · Reports To: SUPERVISOR OF CUSTODIAL SERVICES AND MAINTENANCE · General Job Description: · The job of Custodian i ...
-
Housekeeper Fairfield Inn by Marriott Roswell
2 weeks ago
Highgate Hotels Roswell, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
-
SPED-Transition Job Coach IDEA
2 weeks ago
Roswell Independent Schools Roswell, United StatesRoswell Independent School District · Job Description · Job Title: TRANSITION JOB COACH · Reports To: DIRECTOR FOR SPECIAL SERVICES · General Job Description: · Working under the general supervision of the Assistant Superintendent for Special Services, the Transition Specialist ...
-
FT Seasonal Day Warehouse-
2 weeks ago
Admiral Beverage Roswell, United StatesAdmiral Beverage believes in investing in its people, business partners, and communities, to continually grow and offer the best products and services in the region. With the strength of a large company combined with a small-town, friendly, family-driven mindset; we are here to g ...
-
Accounting Clerk
2 weeks ago
CARLSBAD CHEVROLET Roswell, United StatesKrumland Auto Group is looking for a Accounting Clerk to join our organization. · We offer full-time employment with competitive pay and benefits to include medical, vision and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave, company paid con ...
Front Office Supervisor - Roswell, United States - Highgate Hotels
Description
Compensation TypeHourly
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.
gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.
Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in London, New York, Dallas, and Seattle.Location
Fairfield Inn & Suites Roswell
1201 N. MainRoswell, NM 88201
Overview
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
