Jobs
>
Detroit

    Director of Hotel Operations - Detroit, United States - Detroit Foundation Hotel

    Detroit Foundation Hotel
    Detroit Foundation Hotel Detroit, United States

    3 weeks ago

    Default job background
    Description

    Reports to:
    General Manager, position is exempt


    WHO WE ARE
    Hotels done differently. It's not just a slogan it is who we are in everything we do.

    We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.

    The Detroit Foundation Hotel has transformed the historic Detroit Fire Department Headquarters into a 100 room independent hotel that adds another piece to the ongoing Detroit renaissance puzzle.

    The hotel draws on the Motor- City's unparalleled past while proactively moving the city to its next incarnation as a national cultural, business and artistic touch- point.

    Featuring an inviting ground- floor restaurant, The Apparatus Room, the hotel partners with local distillers, brewers, farmer s and other edible sundry purveyors to deliver and authentic Detroit experience.

    The hotel is managed by Aparium who was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson.

    The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each.

    Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.


    WHO YOU ARE

    THE ROLE
    The Director of Hotel Operations reports to the General Manager.

    It is critical the person in this position possesses a diverse knowledge of Rooms Division operations and is willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the hotel.

    All leaders of Aparium are required to work hand in hand with their teams.

    We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general.

    As the Director of Hotel Operations, you will support and lead the Rooms Division.

    You will develop and lead the pre-opening and post-opening planning to ensure innovative guest experiences, delivery of outstanding guest service, and build a dynamic team.

    Your presence should be as regular in the lobby and floors as it is in the office.


    You will also actively develop trusting and transparent relations with your peers on the Executive Committee and associates of the hotel.

    As a leader within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded – no egos are allowed.


    WHAT YOU WILL DO
    Uphold and model the company's principles of People, Place and Character; and ensure your team also models the way our values drive collaboration, intuition and translocal hospitality
    Active participant in the interviewing, hiring, training, scheduling, coaching, and motivating Rooms Division associates to create an environment that nurtures ideas and develops future talent for succession planning in the Hotel Operation
    Demonstrate passion and aptitude for all aspects for a guest's experience, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; serve as the shepherd of all on-property experiences and able to uncover the details that will add a special touch for guests and associates that turn into a fond memory
    Participate in and/or leads daily briefings, weekly Rooms leadership meetings, and monthly departmental staff meetings to further develop ideas and objectives with the Rooms Division team while simultaneously providing constructive feedback and strategizes to overcome and correct any previously missed opportunities
    Assigns associates to complete the needed activities for the day and inspects their accomplishments; and monitors associate activities to ensure standards are achieved, and associates feel supported and valued to meet and exceed guests' needs
    Observe conditions of all physical facilities and equipment in the hotel operation and work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment throughout the hotel;
    Lead all matters related to the safety, security, satisfaction and well-being of hotel guests and associates; respond swiftly and effectively in any hotel emergency of safety situations; and verifies all associates are trained and following proper emergency procedures and responses
    Fluent in operational metrics, KPI's and P&L's and demonstrates critical thinking skills by connecting those with operational observations; provides coaching and corrective action that targets root causes of issues and the highest priorities in the operation of the Rooms Division
    Participate in all Executive Committee meetings to provide thoughtful and insightful suggestions and feedback in order to give a voice to the Rooms Division at the highest leadership level to demonstrate commitment to the success and innovation of the hotel
    Works directly with outside contracted companies to assure quality and timeliness of work while prioritizing the guest experience and developing long term partnerships

    Champion Aparium divisional and hotel wide initiatives and best practices (e.g., Lobby Ambassador, Property Walks, and Manager on Duty programs) by ensuring you take the time to communicate and/or train on the purpose of purpose of each initiative.

    Communicate regularly with the General Manager to provide updates and align on priorities, discuss plans, and request for any additional resources to support the operations; and any additional tasks and responsibilities as requested by the General Manager in support of a successful operation

    HOW YOU WILL LEAD
    Exemplify leading by example by working directly with each member of your team and be willing to coach and counsel with gentle correction and critical but constructive feedback
    Openly collaborate with all departments in the hotel to provide an exemplary guest experience; be comfortable in debating ideas before implementing a decision that will impact operations property-wide, as we do not work in silos
    Be respectful in your daily interactions with your direct managers, direct reports, and your peers; be an example of the utmost professionalism and a pillar in your community
    Highly analytical in thought and recommendations; although will never act like the smartest person in the room; and continually seek out the facts; can express a point of view without it be driven by an ego
    Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders
    Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation
    Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others
    Comfortable in being a "general" in identifying strategic needs, yet can be a "soldier" to ensure the implementation of a strategic plan is implemented
    Prioritizes and organizes their own work when necessary by working flexible or extended hours to accommodate increased workload; can flex to the needs of an opening hotel and short-notice needs

    WHAT YOU WILL NEED
    Passion for the People, Place and Culture of our community, love of Guest Service also required
    Minimum of five (5) years' experience of customer service management responsibility, within upscale, lifestyle or luxury hospitality companies
    Adaptable interpersonal skills to communicate and address all associate levels of the hotel
    Professional proficiency of the English language in reading, writing and verbal communication
    Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
    Pre-opening experience as an operating division head or department head preferred
    Due to the cyclical nature of the hotel industry, associates may be required to work varying schedules to reflect the business needs of the hotel

    As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates.

    We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve.

    Aparium is an E-Verify employer.
    #J-18808-Ljbffr
  • Aparium Hotel Group

    Director of Hotel Operations

    1 day ago

    Aparium Hotel Group Detroit, United States

    Position: · Director of Hotel Operations · Location: · Detroit, MI · Job Id: · 727 · # of Openings: · 1 · DIRECTOR OF HOTEL OPERATIONS PROFILE · Reports to: General Manager, position is exempt · WHO WE ARE · Hotels done differently. It's not just a slogan it is who we are in ...

  • Aparium Hotel Group

    Director of Hotel Operations

    2 weeks ago

    Aparium Hotel Group Detroit, United States

    DIRECTOR OF HOTEL OPERATIONS PROFILE · Reports to: General Manager, position is exempt · Who We Are · Hotels done differently. It's not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place ...

  • Aparium Hotel Group

    Director of Hotel Operations

    2 weeks ago

    Aparium Hotel Group Detroit, United States

    Position: · Director of Hotel Operations · Location: · Detroit, MI · Job Id: · 720 · # of Openings: · 1 · DIRECTOR OF HOTEL OPERATIONS PROFILE · Reports to: General Manager, position is exempt · WHO WE ARE · Hotels done differently. It's not just a slogan it is who we are in ...

  • Aparium Hotel Group

    Director of Hotel Operations

    3 weeks ago

    Aparium Hotel Group Detroit, United States

    Position: · Director of Hotel Operations · Location: · Detroit, MI · Job Id: · 720 · # of Openings: · 0 · DIRECTOR OF HOTEL OPERATIONS PROFILE · Reports to: General Manager, position is exempt · WHO WE ARE · Hotels done differently. It's not just a slogan it is who we are in ...

  • Aparium

    Director of Hotel Operations

    3 weeks ago

    Aparium Detroit, United States

    Reports to: General Manager, position is exempt · WHO WE ARE Hotels done differently. It's not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebra ...

  • Hollywood Casino at Greektown

    Assistant Hotel Operations Manager

    1 week ago

    Hollywood Casino at Greektown Detroit, United States

    WERE CHANGING ENTERTAINMENT. COME JOIN US.: · Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driv ...

  • free-classifieds-usa

    Hotel Operations Supervisor

    1 week ago

    free-classifieds-usa Hamtramck, United States

    ****Hotel Operations Supervisor - Courtyard **** · Price: Check with seller · Published date: November 26, :33 · Modified date: November 26, 2021 · Detroit, Michigan, United States · Advertisement · Live Fully at Marriott International #1 Leader in Hospitality · At Marriot ...

  • Residence Inn by Marriott, Wayne, NJ

    Room Attendant Full Time

    1 week ago

    Residence Inn by Marriott, Wayne, NJ Wayne, United States Full time

    **Residence Inn by Marriott-Wayne, 30 Nevins Road, Wayne, NJ 07470** · We are currently looking for Room Attendants to join our Housekeeping Team Our Residence Inn by Marriott in Wayne, with 118 full suites, is nestled in a peaceful corner of northern New Jersey. When our guests ...

  • Hilton Garden Inn - Wayne, NJ

    Guest Service Representative

    2 weeks ago

    Hilton Garden Inn - Wayne, NJ Wayne, United States

    Hilton Garden Inn-Wayne, 15 Nevins Road, Wayne, NJ 07470 · We are currently looking for Guest Services Representative to join our Front Desk Team You will find our Hilton Garden Inn with 125 guest rooms and suites, just off Hamburg Turnpike. We are 25 miles from Manhattan so many ...

  • Hilton Garden Inn, Wayne, NJ

    Room Attendant

    3 weeks ago

    Hilton Garden Inn, Wayne, NJ Wayne, United States

    **Hilton Garden Inn-Wayne, 15 Nevins Road, Wayne, NJ 07470** · **We are currently looking for Room Attendants to join our Housekeeping Team You will find our Hilton Garden Inn with 125 guest rooms and suites, just off Hamburg Turnpike. We are 25 miles from Manhattan so many guest ...

  • COURTYARD BY MARROITT

    Front Desk Manager

    3 weeks ago

    COURTYARD BY MARROITT Wayne, United States

    **Job description** · **Hotel Front Desk Manager** · **Courtyard by Marriott Hotel** · **Wayne Fairfield, New Jersey** · **Position Details**: · **We are seeking a Full-Time High Energy Front Desk Manager to join our Amazing Team. (PM SHIFT A MUST)** · **Full Job Description** · ...

  • Marriott International, Inc

    Operations Manager

    3 weeks ago

    Marriott International, Inc Wayne, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard Philadelphia Valley Forge/King of Prussia, 1100 Drummers Lane, Wayne, Pennsylvania, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **P ...

  • Triple Crown Radnor

    Banquet Chef

    1 week ago

    Triple Crown Radnor Wayne, United States

    **Job Title: Banquet Chef** · **Company: Fearless Restaurants** · **Location: Wayne, PA** · *** · **About Us**: · We are part of Fearless Restaurant Group; a multi-concept group of artisanal restaurants based in Philadelphia, PA, and Long Beach Island, NJ. As a company, talent, t ...

  • Skyline Solutions

    Household Management

    3 days ago

    Skyline Solutions Detroit, United States

    "We are a community with 700 employees from 40 nations, dedicated to elderly, medical, and family care as well as hospice work. We also operate a welcoming hotel. Our DS-Service is currently seeking a full-time/part-time Housekeeping Manager (m/w/d) for the Gustav-Fischer-Stift n ...

  • Gulph Creek Hotels

    Regional Vp of Operations

    1 week ago

    Gulph Creek Hotels Wayne, United States

    Responsible for the overall operations of the hotels, oversight of sales and marketing objectives and results as it relates to strategy, budgeting, marketing, and revenue management for all outlets of the property. Manage all areas of operations according to brand requirements an ...

  • Courtyard by Marriott

    Full Service General Manager

    6 days ago

    Courtyard by Marriott Wayne, United States

    Prestige Hospitality Group · **Courtyard by Marriott** · General Manager - Wayne, NJ · **Overview** · **Responsibilities** · - Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives · - Plan activities and allocate respo ...

  • Phoenix Industries

    Draftsman / Technical draftsman / Construction technician as BIM modeler (m/f/d) CAD construction / BIM modeling (m/f/d) wanted

    3 days ago

    Phoenix Industries Detroit, United States

    About us: · We are a well-known supplier of gastronomy and large kitchen equipment in the nationwide company network of Pentagast. With our experienced team of employees, including merchants, engineers, and technicians, we are able to provide computer-aided planning, delivery, in ...

  • Hallmark

    Retail Installation Merchandiser

    4 days ago

    Hallmark Wayne, United States

    **(Installation Merchandiser)**: · The Installation Team Member (or Installation Merchandiser) is a part-time position that performs installation and occasional service work in the Hallmark department of various retail stores. · This is your opportunity to represent the world's b ...

  • Unites States Postal Services

    Ptf City Carrier

    2 days ago

    Unites States Postal Services Wayne, United States

    The Southeastern PA S&DC is Hiring for PTF City Carriers · Please read the entire posting for accurate information on how to apply. · This job is a flexible position. This means you will be scheduled to cover routes when the Regular City Carrier is on their day off, or on vacatio ...

  • Terra Nova Group

    Experienced Building Cleaner

    4 days ago

    Terra Nova Group Hamtramck, MI, United States Freelance

    The 3B Services Group has been in existence for 40 years as a medium-sized company with its headquarters in Berlin. We started as a team of 3 and now employ over 3,300 people in the areas of building cleaning, hotel services, green area maintenance, winter services, caretaker ser ...