- Process and deliver customer orders using the "OnFleet" route management application.
- Verify identity, take cash payments, make an accurate change, and capture signatures, and other related customer information.
- Provide exceptional customer service by phone, text, and most importantly at the time of delivery.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently.
- Communicate customer requests and/or problems to a manager when needed.
- Obey all traffic laws and operate vehicles safely and efficiently.
- Maintain a positive work environment conducive to trust, loyalty, and respect.
- Maintain the strictest confidentiality in compliance with HIPAA guidelines to ensure the protection of both individual and business assets.
- Perform other related work as required.
- Available to work varied hours/days, including late nights, weekend, holidays and/or events.
- Ability to adhere to the highest customer service standard at all time.
- Ability to communicate clearly, honestly and effectively with customers and staff in all situations.
- Personal knowledge of various cannabis products, and the ability to communicate knowledge to others.
- Ability to perceive and meet the need of customers and staff without direction.
- Strong problem solving, customer service and interpersonal skills.
- Ability to dispense cannabis products accurately and efficiently.
- Ability to maintain high standards in a fast-paced, constancy evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization, patience, and flexibility.
- Possess a valid driver's license and proof of insurance meeting at least 100/300 liability coverage all time.
- Must have a clean driving history, specifically no more than one moving violation or at-fault non-major accident in the last year and no more than 2 in the last 3 years, and no major violation in the last 5 years.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Retail, delivery, cash handling, and customer service experience.
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires hand-eye coordination and manual dexterity sufficient to operate a motor vehicle and basic office equipment.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided) sufficient for safe driving with the ability to see color and adjust focus.
- Requires lifting to 50 pounds.
- Requires a Valid Drivers License and Clean Driving Record.
- Work is performed in a retail location, warehouse, company-provided motor vehicle, and in public or at the homes of delivery customers.
- The work environment may be very loud, fluctuating between extreme cold and hot temperatures. Involves frequent contact with staff and the public.
- Work may be stressful at times and may include dealing with difficult members and/or law enforcement.
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Delivery Driver - Emeryville, United States - Ohana Cannabis Co.
Description
Company Story:Family-owned and operated, Ohana Cannabis Co. was established as a Corporation in 2014. Ohana Cannabis Co. is built from a passion to bring Cannabis therapy to the forefront of mainstream retail. We strive to reduce the negative stereotypes associated with Cannabis consumption by building strong, educated, responsible, productive and purpose-driven leaders who love to help people get back to looking good and feeling good via the power of plant medicine, healthy lifestyle habits and 5-star customer service. Fast forward to 2020 and not only are we one of the premier, vertically-integrated, cannabis brands in the largest global cannabis market, we are also in the midst of statewide and nationwide expansion with our retail presence currently spanning across Sacramento, Emeryville, San Francisco, Oakland, Los Angeles, Long Beach, San Diego, Palm Springs, and New York.
This is an opportunity to get involved on the ground floor with a premier company that is pioneering the modern age of cannabis. If you have a passion for relational customer service, elevating this world into a better place and you love growing into the best version of yourself, then we have a once-in-a-lifetime opportunity for you as we are seeking effective, efficient and mission driven Delivery Drivers to join our strong, positive, passionate, solution-oriented and thriving team
Get in touch today for more information and to arrange an interview immediately.
General Summary of Duties:Ohana Cannabis Co's Delivery team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly delivery experience. Must maintain safe and efficient travel through Emeryville and the surrounding areas, complete accurate cash and inventory handling practices, and always providing the highest level of customer service, understand and embrace the mission of East Bay Therapeutics, affiliate organization(s), and their role in the industry and local and greater communities.
Supervision Received:
Reports to Delivery & Driver Manager, with additional supervision and direction from Delivery Supervisors.
Example of Duties (This list may not include all of the duties assigned):
Performance Requirements, Skills, and Abilities:
Education/Experience:
Typical Physical Demands and Job Requirements:
Typical Working Conditions:
Job Type: Part-time & Full-time opportunities available.
About Ohana Cannabis Co.:
At Ohana Cannabis Co. we truly believe in customer care and thus do our absolute best to bring our guests an unmatched 5 Star experience at all times. We aim to help our guests find true wellness by building authentic relationships and offering an array of different cannabis, nutrition and healthy lifestyle solutions. As a Collective and as a family, we believe in the theory that a happy body, spirit and mind equates to a happy life. Thank you so much for your interest in joining our strong, positive, passionate, solution oriented and thriving team. We look forward to the possibility of establishing a strong, loyal, long term and prosperous Partnership with you that positively impacts and elevates millions
