Customer Service Representative - Melville
1 week ago
Job summary
Manages patient calls to the Health System's enterprise-wide centralized call center Assists with appointment scheduling messaging physicians test results clinical advice medication request etc and patient navigation to support Health System goals Fulfills patient needs resolves issues and ensures patient satisfaction Interacts with patients and caregivers via phone to provide best-in-class patient experience through the Health System's centralized call center Performs a variety of technical service/support duties that may require practical or specialized knowledge Responds to inbound and outbound patient calls related to scheduling messages to physician test results clinical advice medication request ect Follows standard escalation process for patients experiencing clinically urgent issues Escalates questions problems and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments Accurately schedules patient appointments in a complex care setting using guided decision support technology Fully registers and verifies insurance eligibility Exercises independent judgment on basic or moderately complex issues regarding job and related tasks Assessess the callers need responds with critical judgment and ensures appropriate resolution for inquiry issue Provides first call resolution advocates for patients/care givers Proactively monitors areas of concern uncertainty related access issues suggests possible resolutions optimize best outcome Supports revenue cycle goals by minimizing potential financial risk accurate patent insurance demographic registration activities Maintains patent health information protects confidentiality in accordance HIPPA guidelines Promotes positive productive environment supporting teamwork communication Identifies specific patent needs uses appropriate call handling technique practices while supporting patent navigate health system Uses documented procedures policy manuals knowledgebase reference materials assist answering various general inquiries Issues Documents inquiries issues transactions other relevant information health system tracking Communicates clearly timely patents interfaces performs other duties pertinent delivering easy complete experience patents
Job description
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