Operations Manager - Gilroy, CA

About Us · At Center for Social Dynamics (CSD), we believe that every child deserves a chance to shine. We're a passionate team on a mission to open up a world of possibilities for individuals with autism and other developmental needs—through science, compassion, and a whole lot ...

Job description

About Us

At Center for Social Dynamics (CSD), we believe that every child deserves a chance to shine. We're a passionate team on a mission to open up a world of possibilities for individuals with autism and other developmental needs—through science, compassion, and a whole lot of heart.

From our very first session to each milestone we celebrate, we bring the power of play, connection, and evidence-based care to every moment. With services that are as unique as the individuals we support, we meet kids where they are—at home, in schools, and in communities—and guide them on a path toward growth.

We live our TRUE values—Transparency, Respect, Understanding, and Excellence—in everything we do. As a fast-growing leader in the field, we're known for our vibrant culture, hands-on training, and career pathways that help you grow just as much as those we serve.

At CSD, we don't just change lives—we light them up.

Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities.

Center for Social Dynamics is currently seeking an Operations Manager to join our dynamic and growing team

• Position starts at $65,000 to $80,000 per year based on experience
• Growth & development opportunities
• Education reimbursement programs

About Us

The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism. Our mission is to open a world of possibilities for individuals with Autism and other developmental needs through science, compassion, and humility.

We are grounded in our values of Transparency, Respect, Understanding, & Excellence (TRUE), which guide our efforts as a respected & growing employer and industry leader. Our people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands.

About You

The Operations Manager is responsible and accountable for the clinical and administrative operations of an assigned territory. Is expected to work collaboratively with CSD leadership, to provide operational support to the Regional Director and where appropriate an administrative team.

Duties & Responsibilities

• Adheres to CSD's Commitment to Quality Standards.
• Assigns cases to clinicians in the region, monitors clinician productivity and determines regional growth capacity based on caseloads. Creates and maintains regional caseload database.
• Completes all administrative tasks associated with case assignments (e.g., updates EMR system, communicates with families and clinicians, makes new patient welcome call, and informs families of changes to their CL/CD team).
• Completes all tasks associated with ensuring all scheduled hours, meal breaks, and rest periods are managed and converted in a timely manner (e.g., session conversions).
• Provides Regional Director with appropriate data to inform opportunities for improvement as they relate to (but not limited to) labor management, growth and quality.
• Oversees and manage on-boarding of new Clinical Leaders and Clinical Directors. This includes, creating training schedules and ensuring all training is complete within 30 days of the employee's start date.
• Maintains accurate documentation of trainings completed by new employees and stores in the employee's HR file, upon completion of initial training.
• Conducts on-going weekly Quality Assurance reviews of client learning trees and treatment programs, to ensure accurate and timely learning tree creation and maintenance by current employees.
• Maintains record of all learning tree audits completed per employee. Reviews medical documentation notes of new CLIs, CLs and CDs for compliance standards and conducts a weekly audit to ensure all direct appointments include caregiver signatures.
• Evaluates programs, policies, clinical procedures, and service delivery on an on-going basis, and recommends changes and enhancements, as needed.
• Collaborates with other administrators to assure consistency of customer contact and service delivery per CSD's Commitment to Quality Standards.
• Contacts frequently cancelling BSs and caregivers to remind them of the cancellation policy and ensures that make-up hours are completed and cancellations are reduced.
• Additionally, provides on-going training in the areas of staff management, program implementation and the completion of clinical documentation in compliance with state regulations.
• Conducts interviews and/or monitors interview processes for clinical candidates and makes hiring recommendations to Regional Director.
• Maintains billable productivity margins based on the needs of the organization, including high-level and mid-level supervision and assessments. Prioritizes billing for HLS hours on any given month depending on the needs of the organization.
• Act as a liaison for Behavior Specialists.
• Additional job duties as assigned

Experience & Qualifications

• Bachelor's/Master's degree preferred from an accredited college or university in related field preferred or equivalency.
• 3 years of experience in healthcare or business operations
• 3 years of experience directly supervising others
• Systems and financial experience preferred - Process improvement experience preferred.
• Demonstrates leadership, organizational and administrative skills, knowledgeable and proficient in the use of office equipment and systems.
• Computer proficient in word processing, database, spreadsheet and Internet software programs.
• Able to professionally and effectively interact and communicate, verbally and in writing, with volunteers, staff, clients and a public from diverse cultural, socioeconomic, and disciplinary backgrounds. Strong editing skills.
• Able to work independently and as part of a team, take initiative, prioritize and accurately perform multiple tasks, and efficiently meet deadlines and changing priorities.
• Able to consistently demonstrate good judgment and decision-making skills.
• Able to exercise confidentiality and discretion pertaining to the work environment.
• Able to appropriately interpret and apply policies and procedures.
• Able to travel, reliable transportation needed (proof of valid driver's license, current auto insurance ID card, and acceptable driving record per company policy).

Physical requirements may include but is not limited to:

• Constant visual stimulation, including close vision, distance vision, reading, computer work.
• Constant sitting; frequent up and down out of chair.
• Constant use of telephone, speaking, listening
• Constant document handling, use of copier and fax machine, filing.
• Frequent typing, use of computer
• Occasional walking around building
• Occasional bending, reaching, stooping, pulling.
• Occasional lifting, carrying, moving of items up to 20 pounds.
• Occasional walking to, bending to enter, sitting and using upper and lower limbs to drive car.

About Our TRUE Values

• Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family's unique cultures, values, and generational dynamics.
• Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts.
• Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning.
• Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause.

CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Physical requirements may include but is not limited to:

• Constant visual stimulation, including close vision, distance vision, reading, computer work
• Constant sitting; frequent up and down out of chair
• Constant use of telephone, speaking, listening
• Constant document handling, use of copier and fax machine, filing
• Frequent typing, use of computer
• Occasional walking around building
• Occasional bending, reaching, stooping, pulling
• Occasional lifting, carrying, moving of items up to 20 pounds
• Occasional walking to, bending to enter, sitting and using upper and lower limbs to drive car

About Our Values

Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family's unique cultures, values, and generational dynamics.

Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning.

Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts.

Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause.

CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.