Video Monitoring Supervisor - Irving, TX
2 weeks ago

Job summary
We are seeking an experienced and highly motivated Video Monitoring Supervisor to lead a team of Video Monitoring Leads and Intervention Specialists.This role oversees day-to-day team performance, ensures service level goals are consistently met, reinforces SOP compliance, and supports the continued development of on-shift staff.
The Video Monitoring Supervisor position is classified as nonexempt,
- Manage and support a team of Video Monitoring Leads and Intervention Specialists.
- Ensure service level goals are met daily and month-over-month.
- Maintain compliance with client and company Standard Operating Procedures.
Job description
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