- Responds to calls, texts, and chats on the 24 hour hotline from survivors with an immediate risk assessment in a trauma informed way.
- Provides a personalized safety plan on calls, texts, and chats.
- Provides trauma-informed crisis intervention on calls, texts, and chats.
- Provides domestic violence education, victims rights and criminal justice system education on calls, texts, and chat.
- Provides advocacy and referrals for survivors to agency programs and community partners.
- Maintains required documentation.
- Ensures services meet applicable qualifications standards and laws.
- Assess needs and provide appropriate resources on calls, texts, and chat.
- Performs statistical and administrative tasks as assigned.
- Provides injunction for protection assistance when needed.
- Collaborates with shelter service and other agency victim service programs to support participant needs.
- Ensures quality assurance in hotline reviews and overall documentation.
- Attends staff meetings. .
- Performs other related duties as assigned.
- Attends trainings pertinent to the profession which includes annual mandatory trainings.
- Quality Control: Has high accountability for quality of service participants receive.
- Records: Accountable for ensuring records and documentation are accurate and current.
- Policies/Procedures: Responsible for reviewing and following all agency policies and procedures.
- Not applicable.
- External contacts: Has contact with law enforcement. Has contact with other agencies in the community and other DV centers to advocate for participants and coordinate services.
- Bachelor's degree in behavioral science preferred or two years of related social service experience.
- Must have knowledge of community resources.
- Valid Florida driver's license, acceptable Motor Vehicle Report, active driving insurance, and dependable transportation is required.
- Requires 24-hour FCADV Core Competency training and additional 6-hours (30-hours total) to qualify for privilege status.
- Requires on-going 16-hours of DV related training after the first year.
- Complete additional training as required.
- Computer skills are required.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position requires verbal communication on the telephone and on an individual basis. Position requires documenting case files and compiling reports.
- The environment is typically in an office setting with moderate noise.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Hotline Advocate - Tampa, United States - The Spring of Tampa Bay
Description
Find a rewarding job with The Spring of Tampa Bay We provide safe spaces and empowering services to survivors of domestic violence and their children.
Job Description:
Provides empowerment based, survivor-focused services via call, chat, and text
Principal duties/responsibilities:
Accountability:
Areas in which the position is accountable/responsible:
Supervision Responsibility:
Business-Related Contacts:
Educational and/or equivalence in experience requirements:
Specialized or technical educational requirements:
Certification or licensing requirements:
Physical Demands:
Work Environment: