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    Customer Service Representative - Wichita, United States - ELITE TRANSPORTATION LLC

    ELITE TRANSPORTATION LLC
    ELITE TRANSPORTATION LLC Wichita, United States

    2 weeks ago

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    Description


    This job was posted by : For more information, please see: Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Customer service- Handle calls/email, schedule shipments, problem resolution, and effective interpretation of customer request. Work with other departments to ensure efficient and timely communication. Build shipments and enter freight assignments using dispatch software. Assist in communicating with carriers, dispatching drivers, and covering shipments. Collect daily paperwork from drivers such as timesheets, DDAL\'s, DVIR\'s and POD\'s. Receive and distribute HUB mail. Performs other duties as assigned

    Essential Talents

    Check to ensure that appropriate changes were made to resolve customers\' problems.

    Refer unresolved customer grievances to designated departments for further investigation.

    Essential Tools and Technologies

    Microsoft Teams

    Microsoft Exchange

    Google Drive

    Dropbox

    Microsoft Excel

    Microsoft Outlook

    Microsoft Word

    Essential Work Activities

    Communicating with People Outside the Organization

    Working with Computers

    Performing Administrative Activities


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