Sr. Okta Analyst with IAM - Las Vegas, United States - Simple Solutions

    Simple Solutions
    Simple Solutions Las Vegas, United States

    3 weeks ago

    Default job background
    Description
    Sr. Okta Analyst in Las Vegas, NV on site 5 days a week
    Must be a US Cit, GC, EAD or TN Visa to work on W2 Location Las Vegas NV - Day 1 onsite Experience level 8-10+ years Mandatory Skills Okta with IAM

    Full Time Responsibilities Technical Support:

    • * Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration.
    • Investigate and resolve complex technical issues promptly.
    • Collaborate with L1 / L2 support and engineering teams to ensure timely resolution.
    • Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc.
    • Well versed with all the various CIAM components and modules.
    • Experience in the design and implementation of CIAM custom connectors.
    • Web Services (both Soap Based as well as Restful)

    Platform Expertise:


    • Develop in-depth knowledge of Auth0 and Okta CIAM platforms.
    • Assist customers with configuration, integration, and customization

    Incident Management:

    • Monitor and manage incidents, adhering to SLAs.
    • Document troubleshooting steps and resolutions

    Customer Communication:

    • Communicate effectively with customers, providing clear and concise instructions.
    • Escalate critical issues to L3 support or engineering teams

    Continuous Improvement:

    • Identify areas for process improvement and contribute to knowledge base articles.
    • Stay updated on industry trends and best practices. Qualifications
    • Bachelor's degree in computer science, Information Technology, or related field.

    Experience:

    • Overall 10+ years in access management space
    • Minimum 4 years of experience in CIAM support or related roles.
    • Proficiency in Auth0 and Okta CIAM platforms

    Technical Skills:

    • Strong understanding of authentication protocols (OAuth, SAML, OpenID Connect).
    • Familiarity with JavaScript, REST APIs, and web technologies

    Soft Skills:

    • Excellent problem-solving abilities.
    • Customer-focused mindset.
    • Effective communication skills.

    Certifications (preferred):

    • Auth0 Certified Customer Identity Cloud Developer.
    • Okta Certified Professional
    Job highlights
    Identified by Google from the original job post
    QualificationsExperience level 8+ yearsMandatory Skills OktaBachelor's degree in computer science, Information Technology, or related fieldOverall 10+ years in access management spaceMinimum 4 years of experience in CIAM support or related rolesProficiency in Auth0 and Okta CIAM platformsStrong understanding of authentication protocols (OAuth, SAML, OpenID Connect)Familiarity with JavaScript, REST APIs, and web technologiesExcellent problem-solving abilitiesCustomer-focused mindsetEffective communication skills
    ResponsibilitiesHandle escalated customer inquiries related to CIAM, including authentication, authorization, and user registrationInvestigate and resolve complex technical issues promptlyCollaborate with L1 / L2 support and engineering teams to ensure timely resolutionHands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etcDevelop in-depth knowledge of Auth0 and Okta CIAM platformsAssist customers with configuration, integration, and customizationMonitor and manage incidents, adhering to SLAsDocument troubleshooting steps and resolutionsCommunicate effectively with customers, providing clear and concise instructionsEscalate critical issues to L3 support or engineering teams

    Continuous Improvement:
    Identify areas for process improvement and contribute to knowledge base articlesStay updated on industry trends and best practices

    Requirements