Information Technology Support Specialist - Seattle, United States - Infojini Inc

    Infojini Inc
    Infojini Inc Seattle, United States

    4 weeks ago

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    Human Resources
    Description

    Position Title- IT SUPPORT TECHNICIAN (hybrid 3days onsite- 2 days remote)

    Location- Seattle, Washington 98039

    Duration- 12+ month contract

    Pay ;- $36.50/hr

    Experience


    • Will work in a 24x7 operations environment, monitoring day to day issues related to computers, networks,

    applications, critical infrastructure, and Info-security.


    • Performs triage and escalates to support teams.


    • Perform triage and escalate issues to support teams.


    • Provide information to support teams as needed to resolve issues.


    • Document issues in ServiceNow ticketing systems and follow up on unresolved issues.


    • Identifies and resolves desktop/laptop/printer problems, such as device connectivity, hardware/software

    performance issues, etc. to ensure high reliability and optimal performance.


    • Remotely access customers PC's and troubleshoot issues.


    • Perform routine maintenance tasks, patching and upgrades.


    • Configure monitoring tools to provide performance metrics.


    • Facilitates and manages conference calls and bridges during critical events and outages.


    • Resolve technical issues related to computer hardware, software, network devices, and network

    connectivity. This includes, but is not limited to, MS Windows Desktop, laptops, scanners, printers, servers,

    MS Office products, Active Directory etc.


    • Develop strong relationships within IT and business customers; works collaboratively across departments.


    • Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday

    interactions across the agency.


    • Contributes to a culture of diversity, equity, and inclusion in alignment with Sound Transit's Equity &

    Inclusion Policy.


    • It is the responsibility of all personnel to integrate sustainability into everyday business practices.


    • Other duties as assigned.

    Specific Qualifications, Knowledge, and Skills:


    • ITIL or service management principles and guidelines.


    • Service Now or other IT Service Management software.


    • Tier 1, Tier 2, and Tier 3 process and workflow management.


    • Office 2016, Windows OS, Mac OS, Android/Apple mobile devices; support for

    specialized software such as CAD.

    Direct :

    Infojini Consulting