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    • Supervisor, Patient Access - Miami - University of Miami

    University of Miami
    University of Miami Miami

    1 month ago

    Default job background
    Description

    Job Title: Full Time Supervisor, Patient Access

    The department of Patient Access at UHealth has an exciting opportunity for a Full Time Supervisor, Patient Access to oversee the day-to-day operations and management of the assigned clinic's front desk.

    This role is responsible for ensuring that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere that is appropriate for all ages, ethnic groups, and physical handicaps.

    Key Responsibilities:

    • Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
    • Ensures that staff members adhere to all established policies and procedures.
    • Assists with planning, organizing, and scheduling to accommodate daily expected volumes.
    • Communicates any patient flow issues to appropriate managing staff.
    • Verifies patient demographic and insurance information, and edits information as necessary.
    • Explains consent for treatment, financial liability, and HIPPA to patients.
    • Initiates performance management processes to address on-going performance issues.
    • Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
    • Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
    • Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

    Requirements:

    • High School diploma or equivalent.
    • Minimum 4 years of relevant experience.
    • Ability to maintain effective interpersonal relationships.
    • Commitment to the University's core values.
    • Ability to direct, manage, implement, and evaluate department operations.
    • Ability to establish department goals and objectives that support the strategic plan.
    • Ability to effectively plan, delegate and/or supervise the work of others.
    • Ability to lead, motivate, develop and train others.
    • Proficiency in computer software (i.e. Microsoft Office).

    The University of Miami offers a competitive salary of $$60,000 - $80,000 per year and a comprehensive benefits package including medical, dental, tuition remission and more.

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