Guest Service Mgr Level V - Waxhaw
Only for registered members Waxhaw, United States
1 month ago
* This salary range is an estimation made by beBee
Job summary
Ensure consistent and memorable guest experiences through the superior show quality and guest service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching hosts responsible for applying them. Supervise and perform all functions related to sales related assets.
Responsibilities
- Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show.
- Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
- Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
- Deliver on-the-job training (OJT) programs and materials.
Qualifications
- Strong communication and partnering skills.
- Knowledge and application of operations within a retail environment.
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Knowledge and application of the principles of differentiated learning.
Job description
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