- Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
- Responds to guest inquiries regarding offers, promotions, and events
- Adopts the guidelines established by Hometown Grocers to resolve the complaints from guest
- Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
- Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
- Records details of comments, inquiries, complaints, and actions taken
- Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
- Performs guest verifications, processing orders, applications, forms, and requests
- Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
- Directs unresolved issues and requests to the appropriate designated resource
- Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service
- Performs other duties as assigned
- Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
- Ability to process information/merchandise through register system
- Ability to communicate with associates and guests
- Ability to read, count, and write accurately
- Ability to operate all equipment necessary to perform the job
- Knowledge of wide range of goods and services of Festival
- Ability to deal with multiple projects simultaneously
- Strong communication, interpersonal, and guest service skills
- Should have sound practical judgment of priorities
- Interest in helping and working with guests
- The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
- Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
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Role Overview · USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. · Position Details · ...
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Pulaski1 week ago
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Role Overview · USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. · Position Details · ...
Deep River5 days ago
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Role Overview · USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. · Position Details · ...
Pulaski5 days ago
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Role Overview · USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. · Position Details · ...
Little Rock1 week ago
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Role Overview · USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. · Position Details · ...
Little River3 days ago
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Role OverviewUSPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. · Position DetailsVacan ...
Little Rock1 week ago
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Role Overview · USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. · Position Details · ...
Pulaski3 days ago
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Job Overview · This PSE Sales & Services/Distribution Associate role ensures smooth mail distribution while offering professional customer support. · Key Responsibilities: · , ...
Rock $48,852 - $80,404 (USD) per year1 week ago
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Role Overview · USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. · Position Details · ...
Pulaski2 days ago
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Role OverviewUSPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. · Position DetailsVacan ...
Little Rock6 days ago
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Role Overview · This PSE Sales & Services/Distribution Associate role ensures the smooth distribution of mail while offering professional customer support. · Position Details · Vacancies: Numerous openings nationwide · Starting Pay Rate: · $23.47 - $38.62 per hour · Average Annua ...
Pulaski1 week ago
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Role Overview · USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. · Position Details · ...
Little Rock5 days ago
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Little River $50,552 - $80,832 (USD) per year1 week ago
Guest Services Clerk - Pulaski - Hometown Grocers
Description
Job SummaryJob Title: Guest Services Clerk
FLSA Status: Hourly
Reports To: Asssistant Store Manager
Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you'll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The Guest Services Clerk is an hourly position that may be part-time position working evenings and weekends.
At Hometown Grocers we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Hometown Grocers believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.
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