Head Universal Banker, San Rafael Branch

Only for registered members San Rafael, United States

1 week ago

Default job background
$56,500 - $73,700 (USD)
+ Lead coach and support Universal Bankers and Tellers by modeling excellent service behaviors
+ Guide clients in complex transactions
+ Champion risk control by monitoring day-to-day operations
+ Exhibits strong sales skills presenting products while proactively educating clients on available access channels + Provides exceptional service delivery to resolve account issues
+ Greet interact with clients on the bank floor to identify needs + Approach engage clients in digital capabilities + Recognize transaction needs of clients direct them to self-service channels
+ Exercises ownership ensuring all follow-up items are complete/handled off
Responsibilities:
  • Listens carefully assists with questions/problems
  • Makes sure all needs met before concluding transaction making client feel valued
Qualifications:,2-4 years relevant experience,Required Skills:,Experience face-face customer service digital engagement basic sales/referrals,

Citi offers competitive employee benefits including medical dental & vision coverage 401(k) life accident disability insurance wellness programs paid time off packages planned time off sick leave paid holidays available offerings may vary jurisdiction level date hire.


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