- Collaborates, develops and builds support and tools (technical and policy) for implementing a common user
experience. Develops user experience services, based upon private sector best practices and tests the success
of established agency-wide standards. - Iteratively develops and refines the user experience program strategy, based on interaction with agencies, key
stakeholders, and expertise. Keeps abreast of web analytics and digital developments in private industry and
brings this knowledge into the Service. - Assists in the development of user experience design initiatives, provides consultation on policy proposals,
and provides technical, policy, and programmatic guidance and recommendations to senior agency leaders. - Works with senior level officials across the Service in managing complex stakeholder environments to build
support and consensus for IRS user experience digital strategy and goals. - Uses Digital Analytics (quantitative and qualitative measurements of online products and website's data, in
order to improve the customer experience) across component areas. -
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Digital User Experience Analyst - Huntsville, United States - Internal Revenue Service
Description
Summary
Eligibilities being considered and other IMPORTANT information.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at
Duties
WHAT IS THE ONLINE SERVICE DIVISION?A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Online Service, User Experience Services
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
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