Customer Issues Agent II - Irving
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Only for registered members Irving, United States
1 month ago
* This salary range is an estimation made by beBee
Job Summary
This position is responsible for handling customer issues which require a higher level of research, accompanied by corrective actions on customer accounts.
Responsibilities
- Acquire necessary information from both customers and systems to understand the nature of the inquiry, work through ambiguity to determine the best course of action
- Responsible for resolving customer issues/complaints verbally and in written form
- Performs account corrections including re-bills, adjustments, or clearing of transactions and billing failures
- Responsible for negotiating complaint resolution with the customer while complying with all company, legal and regulatory guidelines
- Identifies, analyzes and reports on the root causes of customer issues
Qualifications
- 2+ years experience performing issue resolution and/or escalated call handling
- Knowledge and use CRM systems/applications
- Strong verbal and written communication skills
- Ability to analyze and resolve escalated customer issues/cases, with minimal assistance
Job description
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