FT Customer Support Associate - Lenoir - Equip

    Equip
    Equip Lenoir

    5 days ago

    Description

    Customer Support Associate


    At Equip, we are seeking a skilled Customer Support Associate to join our team. As a key member of our support group, you will play a vital role in ensuring the satisfaction of our customers by providing prompt, courteous, and efficient support.

    The primary responsibilities of this position include:
    • Investigate and troubleshoot software and platform-related problems reported by users via various channels.
    • Escalate unresolved issues to senior team members or other internal teams as appropriate.
    • Consistently document issues and resolutions within the product support ticketing system.
    We offer an excellent benefits package including medical, dental & vision coverage as well as 401k matching. PTO is also available for all employees.

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