Operations Project Manager - Somerville, MA

About the role · SparkCharge is seeking an Operations Project Manager to support the Mobile Operations team and help scale reliable, repeatable delivery of mobile EV charging services. This role owns the planning and execution of cross-functional operational projects—especially n ...

Job description

About the role

SparkCharge is seeking an Operations Project Manager to support the Mobile Operations team and help scale reliable, repeatable delivery of mobile EV charging services. This role owns the planning and execution of cross-functional operational projects—especially new customer onboarding and new location launches—by building clear project plans, coordinating stakeholders, managing risks, and ensuring on-time, high-quality delivery.

You'll work closely with internal teams (Operations, Field, Warehouse/Logistics, Customer Success, Product/Engineering, Finance) as well as customers and external suppliers to deliver successful deployments and ongoing operational improvements.

What you'll do

Project delivery & execution

• Lead end-to-end delivery of Mobile Operations projects from kickoff through launch and stabilization.
• Build and manage project plans, timelines, milestones, and workback schedules; ensure clear ownership and accountability across teams.
• Maintain project documentation including project charters, meeting notes, action logs, and decision logs.
• Identify risks, issues, and dependencies early; drive mitigation plans and escalate when needed.
• Run effective project meetings, maintain momentum, and ensure stakeholders stay aligned on scope, timing, and outcomes.

New customer onboarding & new location launches

• Partner with Sales/Customer Success and Mobile Ops to onboard new customers and launch new charging locations.
• Lead customer-facing kickoff calls; align on scope, success criteria, timelines, and operational requirements.
• Coordinate internal readiness (staffing, service windows, safety requirements, equipment needs, training) to support on-time go-lives.
• Manage a location delivery workback plan: site readiness checklist, launch readiness review, go-live coordination, and post-launch stabilization.

Site planning & layouts

• Develop site layouts in collaboration with customers, field leadership, and internal stakeholders to enable safe and efficient mobile operations.
• Gather site requirements (traffic flow, staging areas, access constraints, safety zones, operational hours, power considerations if relevant).
• Document layouts and operational plans clearly for field execution (e.g., diagrams, photos/annotations, written instructions).
• Ensure alignment with safety standards and operational best practices.
• Ensure deployments are grounded in real-world operational constraints.
• Conduct site visits and field ride-alongs to validate readiness and workflows.
• Align site layouts with technician efficiency, safety standards, and asset handling realities.
• Assess local permitting and regulatory requirements for new site deployments.
• Coordinate with municipalities, fire departments, landlords, and regulatory authorities as needed.
• Track permit timelines and integrate them into launch workback schedules.
• Ensure generator, fuel storage, and temporary site operations comply with local codes.

Supplier/vendor coordination & equipment delivery

• Coordinate with suppliers, logistics partners, and internal teams to plan and execute equipment delivery for new sites and key operational projects.
• Track lead times, shipping schedules, receiving processes, and field deployment timelines to ensure equipment arrives on schedule and in the correct configuration.
• Manage vendor dependencies and resolve issues related to availability, delivery timing, and documentation.
• Establish smooth handoffs between suppliers → warehouse → field teams; confirm readiness for deployment.

Operational improvement & standardization

• Support continuous improvement initiatives across Mobile Ops (process standardization, SOP/playbook development, training rollouts, safety improvements).
• Help define and track operational KPIs for projects (on-time launch, readiness completion, utilization, SLA adherence, uptime, cost-to-serve).
• Drive retrospectives and incorporate lessons learned into repeatable launch and delivery processes.

Communication & stakeholder management

• Provide clear status updates to the VP of Operations and Mobile Ops leaders: progress, risks, decisions needed, and next steps.
• Translate operational needs into actionable plans for cross-functional partners.
• Communicate changes proactively and ensure stakeholders understand tradeoffs and clear decision points.

Financial & Cost-to-Serve Accountability

• Track project-level costs and ensure deployments align with cost-to-serve benchmarks.
• Monitor equipment utilization, staffing levels, and vendor costs during launch.
• Partner with Finance to validate CapEx/OpEx impact of new site launches.
• Surface margin risks early and propose corrective actions.
• Support vendor negotiations and cost validation as needed.

Qualifications

• 8+ years of experience in operations project management, implementation/project delivery, or field operations program management—preferably in hardware-enabled services, logistics, fleet operations, energy/cleantech, or field service.
• Proven track record delivering cross-functional projects with multiple stakeholders, tight timelines, and real-world operational constraints.
• Experience working directly with customers on implementation/onboarding and managing expectations through launch.
• Comfortable coordinating suppliers/vendors and managing lead times, delivery schedules, and dependencies
• Strong organizational skills: project planning, prioritization, risk management, and follow-through.
• Excellent communication skills (written and verbal), including customer-facing communication.
• Proficiency with project tools (Asana/Jira/Monday/Smartsheet) and spreadsheets (Excel/Google Sheets).

Nice to have

• EV charging, mobility, fleet, energy, or infrastructure-adjacent experience.
• Experience with site planning and basic layout development for operations (warehouse, fleet, field service, deployment environments).
• Familiarity with safety practices and operational readiness standards